Desktop Support Manager

John Eric Baugh

Midland, TX *********@*****.*** 432-***-****

Authorized to work in the US for any employer

Work Experience

Desktop Support Technician

Greenwood Independent School District - Midland, TX

October 2016 to Present

Troubleshooting and repair of district technology including desktops, laptops, smart boards, document cameras, projectors, printers and other peripheral equipment. Network troubleshooting, running CAT-6 cable, configuring equipment. Setup new equipment, replace hardware for repairs as well as upgrades.

Campus Technology Access Manager

Frenship Independent School District - Wolfforth, TX

August 2015 to July 2016

Troubleshooting campus technology. Upgrading both hardware and software, imaging computers, installing software using network client, hardware replacements for desktops, laptops, tablets and projectors. Set up new computer labs and laptop/iPad carts.

Lab Manager

Frenship Independent School District - Wolfforth, TX

August 2012 to July 2015

General troubleshooting on campus electronics, including projectors, laptops, desktops, tablets and phones. Trained teachers on new campus technology and installed software.

Multi-Channel Sales Associate

Best Buy - Lubbock, TX

July 2010 to April 2014

Set up sales over the phone. Scheduled service calls with customers, scheduled deliveries, made orders for products and services. Answered general questions.

Education

Studied Exercise Sports Science, Sociology

Texas Tech University - Lubbock, TX

2010 to 2012

Studied Information Technology

Abilene Christian University - Abilene, TX

2008 to 2009

High school diploma

Greenwood High School - Midland, TX

2005 to 2008

Skills and Experience

Microsoft Office (8 years), Hardware replacements and upgrades (6 years), Software installation and training (6 years), Schedule Appointments (6 years) Installation, troubleshooting, and maintenance of peripheral hardware including WiFi, RF, and Bluetooth equipment. (6 Years)

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