Customer Service Manager

Education

Warren Central High School

Indianapolis, IN

Indiana Tech

Business Management

Indianapolis, IN

Professional Experience

**/**** – Present LiveOps

Work from Home Customer Service Agent

Responsible for providing customer service to clients

Resolve customer complaints via phone, email and chat

Assist customers with placement of orders, refunds or exchanges

Utilize computer technology to handle high call volumes

07/2016– 12/2019 Quality Companies

Indianapolis, IN

Credit and Collections Manager

●Oversee a portfolio of approximately $10m in company assets

●Manage the Collections Analyst (currently a team of 5), ensuring all processes and procedures are followed

●Solve customer complaints and issues regarding delinquent payments

●Perform necessary audits and research to ensure the accuracy of customer accounts

●Coordinate and manage special projects to implement process improvement activities

●Ensure that billing/invoicing to customers is completed in an accurate and efficient manner

07/2014-07/2016 RR Donnelley

Plainfield, IN

Account Coordinator

●Ensure all assigned customer’s orders are shipped and delivered to the end customer on time

●Ability to quickly recognize and resolve issues and concerns about shipments and sales orders

●Assign carriers to LTL, TL, Expedited Air and Parcel shipments using cost effective methods

●Effectively communicate to internal and external customers on all organizational levels

11/2013 – 07/2014 Prime Distribution Services

Plainfield, IN

Client Service Manager

●Manage all inbound and outbound transportation for clients

●Ability to create inbound, brokerage and non-consolidate shipments using TMS system

●Provide expedited and spot quotes to clients when needed for special circumstances

●Provide status updates regarding shipments to management and customer

●Ability to anticipate and escalate shipment issues

●Build and submit performance reports to clients

●Stay within company margin when choosing truckload and LTL carriers for shipments

05/2008-11/2013 Penske Logistics

Whitestown IN

Transportation Coordinator

●Coordinate inbound and outbound TL shipments

●Provide detailed load information to carriers related to pick up and delivery

●Ensure maximum profits were maintained for company

●Use ax system to create orders from open sales order report

●Input transfer of product in the inventory system

●Process return merchandise authorizations from customers

●Create and run open product reports for management’s review

●Ability to prioritize workload and keep company information confidential

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