Coordinator, Administrator, Office

Professional Qualifications:

Confident, resourceful and versatile team player with the ability to quickly master new roles, responsibilities and technologies

Strong work ethic and teamwork

Attention to detail- careful about details and completing work task

Managed courses in the Learning Management System (LMS)

Scheduled training rooms

Ran credit scores through Transunion and Equifax

Tracked customer complaints

Processed auto quotes

Administered and compiled ad hoc reports

Loaded all training materials into LMS and Sharepoint

Created Quick reference guides (QRG)

Process application information

Microsoft Office- Word, Excel and PowerPoint, proficient with administrative and office procedures

Knowledge of Accounting and Human Resource concepts

Participated in Teambuilding activities

Maintained multiple mailboxes

Employment History:

Adecco/Citi Newark, De 19702 November 2017-May 2019

Application Processor

Sort and Open passport applications received from post office by zip codes

Organize applications via passport process. Open, attached payments and made sure applications were filled out completely

Process all new passport applications as well as renewal applications. Enter all information from application into the system

21st Century/Farmers Ins Wilmington, De 19803 May 2000-May 2017

Learning & Development Administrator April 2014-May 2017

Worked in the Training Department as an administrator for the LMS (Learning Management System) which is used to deliver employee compliance training, accelerate employee performance, social learning and deliver structured instructor-led training courses (Cornerstone, SumTotal)

Administer ad hoc reports for evaluation feedback from students, evaluated assessment scores, record attendance and tracked upcoming/consummated classes

Scheduled training rooms for all training, meetings, lunch and learns, conferences

Created Quick reference guides for reps to utilize for quick tips to help support our target audience by giving them the information they needed to perform their work and close performance gaps, which improved performance by 90%

Monitor processes and update changes when necessary

Interact with IT and facilities to configure Training rooms

Support instructors with LMS, classroom and learning materials

Training Coordinator June 2010- April 2014

Administered classes in the Learning Management System (Sumtotal)

Proctored CPCU an AINS exams which allows employees to further their education. Set up the computerize exam, supplied paper, calculators, pencils needed to complete exam

Managed courses in the LMS, which includes registering students, generating rosters, adding grades

Loaded training classes into the LMS which were facilitated by instructors which were required to be scheduled in the LMS

Arranged credit scores through Transunion and Equifax per the customer’s request, amend insurance policies which modified the insurance premiums

Underwriting Assistant January 2002- June 2010

Tracked customer complaints in Commsys (Tracking System). Each complaint was tracked to get a reference on different types of complaints from customers

Concluded mileage tools on questionnaires referenced by the customer which tracked mileage

Conducted file organization and database maintenance. Filed and tracked all customer complaints

Mail Quote Rep May 2000- January 2002

Processed auto insurance paper quotes received via customers and entered all information into the tracking system

Conducted comparison quotes amongst insurance companies.

Mailed out insurance quotes

Education

Master of Business Administration (Human Resources)

Strayer University Springfield, PA

Bachelor of Business Administration

Strayer University Springfield, PA

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