Vandana Balasubramanian

*** ******** ******* • Harrison, NJ 07029 • 612-***-**** • adbd6c@r.postjobfree.com CAREER OVERVIEW

Aspiring Data Analyst with expertise in process validation and business needs analysis seeking an opportunity in Cybersecurity organization. Proven ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with a passion for Big Data. EDUCATION

Bachelor of Technology at Mahatma Gandhi Institute of Engineering and Technology (Noida), India Electronics and Telecommunications (Fall 2009 – Fall 2013) SKILL SETS

• Customer service

• Data collection and analysis

• Project Management

• SQL Server

• Salesforce

• Problem solving

WORK EXPERIENCE

Data Analyst, HCL (Apr 2015 – May 2017)

• Investigated real time alerts for Dow Jones data center using defined standard procedures.

• Identified and documented detailed business rules and use cases based on requirements analysis.

• Managed bridge calls by effectively communicating issues to Client and coordinated remediation activities.

Tools used:

• SMART - Stands for Self-Monitoring, Analysis and Reporting Technology and is a monitoring system included in hard drives that reports on various attributes of the state of a given drive.

• BMC Remedy- Automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents. Integrate all IT service support functions, including change, asset, service-level and service-request, identity and knowledge management.

• Cacti is an open-source, web-based network monitoring and graphing tool designed as a front-end application for the open-source, industry-standard data logging tool RRDtool. Cacti allows a user to poll services at predetermined intervals and graph the resulting data.

• Splunk (the product) captures, indexes, and correlates real-time data in a searchable repository from which it can generate graphs, reports, alerts, dashboards, and visualizations.

• CyberArk Enterprise Password Vault has been designed to discover, secure, rotate and control access to privileged account passwords used for accessing systems throughout the organization. Technical Support, Tech Mahindra (Aug 2013 – Apr 2015) Provided technical support for NETGEAR Routers, Modems, Extenders and Adapters. TRAININGS

• Embedded system course at Ducat, Noida, India. Developed Home Security Alarm system using embedded system technology.

• Personal learning and development in Cybersecurity o Understanding OWASP Top 10 vulnerabilities

o Basic understanding of NIST and CIS Framework controls o Network Security concepts