DAVID STIBICH

***** ******** ***** **** ****, OH 44012 440-***-**** adbd61@r.postjobfree.com

PROFILE

Computer Support Specialist encompassing all aspects of computers: installation, configuration, administration, and troubleshooting of software and hardware, preventive maintenance, purchasing, customer relations, technical training, team leader, Help Desk support, territory and parts management.

CORE COMPETENCIES

Operating Systems: Windows XP, 7, 8, 10, Server 2003 & 2008, Mac OS, and Apple iOS. Applications: Microsoft Office, Anti-Virus, Citrix, HP Service Manager, VPN, VMware, Adobe, Timbuktu, Bomgar, and Backup. Systems: Hewlett-Packard, Dell, Lenovo, Acer, Apple, Toshiba, and Gateway. Communications: Telephony, Switches, and Networking Systems. Peripherals: Laser printers, Docking Stations, and copiers made by HewlettPackard, Dell, IBM, Brother, Seiko, Epson, Konica - Minolta, Sharp, Canon, Xerox, Kodak, and Toshiba.

PROFESSIONAL EXPERIENCE

ARES Corporation. (NASA, Cleveland, OH). (2015 – Present)

Enhanced System Administrator within the ACES IT Support Contract.

Provide IT Support and Service for Directors and other users at the NASA Glenn Research Center.

Support Training Room Computer Systems for NASA Glenn Research Center training classes.

Western Reserve Area Agency on Aging. (Cleveland, OH). (1999 – 2015)

Help Desk Support Specialist, Network Administrator, IT Supervisor.

Supervisor over 3 Employees within the Help Desk.

Provided Level 2 and 3 Support of overall Network, Servers, Printers, Networked Copiers, Cell Phones, Desktop and Laptop Computers for 250 employees.

LESCO, Inc. (Rocky River, OH). (1993 – 1999)

Senior Computer Support Specialist.

Supported Corporate and 300 Field users’ Printers, Desktop and Laptop Computers.

EDUCATION

Cuyahoga Community College (Parma, OH). Associate Degree in Arts & Science.

Hickok Technical Institute (Cleveland, OH). Technical training diploma covering electricity, electronics, industrial electronics, circuitry, and computer logic.

New Horizons Computer Learning Center (Cleveland, OH). CNA Certification - Novell Netware Administration. Certificate - Windows Administration.