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Customer Service Developer

Location:
New York City, NY
Salary:
75,000 - 85,000
Posted:
January 22, 2020

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Resume:

EDWARD BRADIN

adbd5h@r.postjobfree.com I in/edward-bradin I 516-***-**** I Queens, NY

WORK EXPERIENCE

CITIGROUP

Web Application Developer Analyst

September 2015 - December 2018

Warren, NJ

• Member of a remote technology team supporting Finance, Risk and Compliance functions.

• Provided development support for a web portal that managed a high volume of real time business feeds in an agile development environment.

• Wrote back end code to improve web portal functionalities in Java, Spring and JMS.

• Provided user support for issues with business feeds and web portal functionalities. This involved running SQL queries to check the status of feeds, investigating back end Java code or redirecting issues to appropriate teams.

• Managed the end-to-end weekly and monthly deployment process of all development items in SIT/ UAT/PROD environments. This involved obtaining item approval from management teams, preparing deployments using BMC Release Process Management and HP Application Lifecycle Management; coordinating with both development and business teams impacted by server availability during deployment times; testing all item functionalities after deployment completion; and managing all deployment documentation.

• Team lead for project support activities including: representing the team on business calls, bug tracking in JIRA, budget tracking, communicating issues and needs with other development teams and status reporting to management across all deliverables.

• Contributed research and development for an automation bot that handled email notifications of build failures using Automation Anywhere. Automation process identified error notifications in CI TeamCity build logs and sent an email notification to the person(s) associated with the particular build failure. This involved writing scripts in VBScript that made calls to the TeamCity REST API to traverse the build logs which would collect error details such as keywords, phrases and server information. Based on the failure that had occurred, the details collected would be categorized by a failure type and an email notification containing the build failure details would be sent to the probable developer or development team.

EDUCATION

CUNY QUEENS COLLEGE

Bachelor of Computer Science

January 2012 - May 2015

Flushing, NY

SKILLS & INTERESTS

• Skills: Java, SQL, Automation Anywhere, Agile Project Management, Microsoft Office, Customer Service, fluent in Spanish

• Interests: Unreal Engine, Cyber Security, C++, Python, Guitar, Fitness



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