Network Technician

FAYIS RAHMAN IT SUPPORT TECHNICIAN

Location: Ain khaled, Doha, Qatar

Mobile: +974-********, +974-********

Email: *************@*****.***

Professional profile

I completed a degree bachelor of computer application (BCA) from the University of Calicut and I have 4 years of experienced hand in IT support technician role in Microsoft windows server network. I am s self-driven and accountable person with a highly professional and favorable work ethic

Career summary

04-12-2016 – Present Majelan auto spare parts Doha, Qatar

IT support Technician

Responsible for L1 & L2 support for windows 2007/2008.10 workstation and 2012 R2 Server network

Key responsibilities

Install and configure windows server 2008 /2012

Adding windows client computer to windows sever 2012 R2 domain

Install and configure workstation operating system windows 7 / 8.1 / windows 10 and update driver pack

Create restore point workstation operating system Windows 7 /8.1and windows 10

Monitoring and maintaining computer systems and network devices using wireshark

Providing technical support across the company (this may be in person or over the phone or using remote desktop application teamviewer and anydesk )

Repairing and replacing network equipment as necessary

troubleshoot system and network problems diagnose using cable checker and solving hardware or software faults

work continuously on a task until completion

install and configure antivirus software protect from virus and ransomware attack

install and configure Microsoft office suite software for user need (Microsoft word Microsoft excel,Microsoft outlook,adobe reader)

share and give permission file, folder, printer across the network

install and repair network analogue phone and POS device

25-04-2015 – 29-04-2016 XYBO3 IT solution, Kozhikode, India

IT support Technician

Responsible for L1 support for windows 2007/2008.1 workstation and 2012 R2 Server network

Key responsibilities

implementation of overall network cabling small and medium network (school, government office, retail shops,hotel,clinic, supermarket etc )

install and configure rack and LAN unmanaged switches on TCP/IP network

active directory implementation, file and printer sharing

install and configure operating system, driver pack and antivirus software

implementation of CCTV and configure DVR and port forwarding

solve print issue and change printer cartridge

Technical Skills

Windows server 2008 / 2012 operating system

Windows active directory service

Stretched network cabling

Computer hardware repair and replace

Education

Bachelor of computer application (BCA) academic year 2011 - 2014

Malabar College of arts and science affiliated to Calicut University

Technical Training course

Microsoft certified solution associate (MCSA)

Cisco certified network associate (CCNA)

Red hat certified system administrator (RHCSA)

ITIL foundation

Personal Information

Date of birth 17-02-1993

Qatar ID 293********

Passport number N0040316

Languages Known English, Arabic (intermediate level)

Contact this candidate