Mental Health Assistant

Vanja Demonja

*****.*******@****.********.** 289-***-****) www.linkedin.com/in/vanja-demonja

STRENGTHS & QUALIFICATIONS

Fluent in English and Serbian

Proficient in Microsoft Office

Knowledge of ICH/GCP guidelines

During my internship was able to read through study documentation and gain working knowledge of clinical guidelines and regulatory requirements.

Experience with SPSS and SAS statistics software

Used SPSS for projects in past University statistics courses and during my internship used SAS to extract trial data and compare to excel and the EDC.

Effective problem solving and good time management

My experience working with individuals with behavioural challenges has allowed me to assess a situation and plan the next steps in order to diffuse a problem, all while staying on track with other work tasks and making sure it is completed.

Strong Interpersonal and communication skills

Daily interactions with clients and staff have allowed me to learn to build a rapport with individuals and not only communicate my needs but understand what they are communicating to me.

Ability to Multitask, work independently, balance workloads, well organized and detail oriented

Able to train new staff on their work expectations all while keeping organized and completing my individual work on time.

EDUCATION & PROFESSIONAL DEVELOPMENT

Graduate Certificate with Honours Nov 2019

Humber College Institute of Technology & Advanced Learning

Clinical Research

Honours Bachelor of Science June 2018

University of Toronto

Psychology & Criminology and Socio-legal Studies

Standard First Aid, CPR C, AED May 2018

Safety Care Oct 2018- Oct 2019

EMPLOYMENT HISTORY

Behavioural Counsellor- Bethesda Sept 2018-Present

Providing care, support, and working closely with individuals with severe mental health, developmental disabilities and behavioural challenges.

Able to effectively deal with high risk individuals and situations while abiding by proper training, policies, and protocols.

Tracking and documenting behavioural patterns throughout the day, and ensuring client files, forms, logs, and records are systematically organized and kept confidential in nature.

Following a behaviour support plan and helping the individuals with their daily activities and planning for their day.

Clinical Data Management Intern- Axiom Real-Time Metrics May 2019- Aug 2019

Overseeing data management tasks including documentation, reporting, data review and query resolution.

Putting together clinical binders used by the project management teams and organizing past data review to be used later in relaying information to the clinical trial teams and sponsors.

The implementation of process improvements to facilitate and improve quality of data review

Working within excel and SAS, and validating clinical documents and data. Comparing clinical data pulled from the database and paying close attention to detail and making sure that the data is correct.

Starbucks Barista- Marriott Gateway May 2015- Jan 2019

Prepared drinks according to instructions, and cashing out customers.

Assisting hotel guests with issues they bring up and training staff on proper hotel protocols, cash handling, and policy documents.

Stocked Supplies and organized supply room, along with listing missing stock and preparing for the next shipment that is expected.

Chat Technical Support Representative- Concentrix May 2018- Sept 2018

Provided necessary information and guided customers on how to resolve a technical issue they are experiencing.

Followed a chat protocol and searched the provided database for solutions to the issue.

Documented customer information and steps taken, while making sure to keep the information confidential and stored according to protocols and policies outlined .

VOLUNTEER EXPERIENCE

Research Assistant-Let’s Get Together May 2018- July 2018

With a team, put together a survey and questionnaire related to youth’s involvement in the community.

Conducted virtual focus groups with different aged youths and recorded their responses in order to research the gaps in their community and what resources are needed.

Youth Employment Training Program- Let’s Get Together Feb 2018

Part of a team that worked on designing a curriculum for a non-profit charity, which would help youth in the workplace and educate youth on skills and traits necessary to succeed.

Apart of the group tasked with picking various skills that are important to know and created a way to teach these in an efficient manner.

Set up a presentation to organize the ideas and show a plan of action.

Production Assistant- The Veterans Dec 2011- June 2013

Crewmember on a project that interviewed past veterans on their experiences during WWII.

Assisted the producer/director with any needs before, during, or after the interviews.

Was a runner/helper, and would bring any equipment that was needed, brought coffee/drinks, and interacted with the veterans.

The Greater Niagara General Hospital Sept 2011- Jan 2012

Scheduled appointments at the day clinic and called patients in for their appointments.

Organized charts at the Day Surgery department and set up the beds.

Brought patients to their physiotherapy and occupational therapy, and assisted the therapist if needed.

References Available Upon Request

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