Customer Service Manager

Ray White

SplendoraTexas *****

Cell: 832-***-**** *****************@*****.***

Summary:

Motivated leader successful at managing all aspects of international freight forwarding ( Air Import/Exports, Full and Partial Charters via Air /Ocean, Ocean Freight-LCL-FCL and projects, point/point international transactions on all modes of transport. I utilize my 22 years of experience to offer solutions to logistical challenges. I exercise excellent problem solving and communication skills to facilitate the best solution for a client’s needs.

Experience

Freight/Compliance Manager of Operations

Jan 2017-Current McLane Global Logistics

Duties:

*Manage The logistics teams (Air Export/Ocean Export/Import/LTL) daily operations.

*Bonded Houston Facility Compliance administration

*Riverside California FTZ Compliance administration

*TSA Compliance Security Compliance Coordinator

*FMC Compliance Coordinator

Manage and oversee on a daily basis export and import functions of our logistics team while maintaining all compliance duties and regulated government requirements.

International Export Manager

Sept 2013-Oct 2016 Smith Air Inc.

Duties:

*Manage and direct the International Export team on all modes of transportation (Air export/Ocean export, Air/Ocean Imports, Rail-Intermodal*Association of American railroad trained* Break bulk, charter logistics).

*TSA /Compliance Security Coordinator. Responsible for all TSA/Export Compliance training and management.

*Directly responsible for new hires, interviews, and job training.

*Responsible for contract negotiations with carriers and developing client contracts.

*Procurement and supply chain solutions

Customer Service Supervisor

Feb 2008-August 2013 Aries Freight Systems

Duties:

Managed the day to day operations of the Customer service Team and consulted and directed quotations for five USA offices, handling high volume quotations, air/ocean, project, point/point, import shipments, as well as all foreign partners on a global scale. Successfully established and developed protocol and procedures to enable the customer service division to meet client demands on a global scale.

*Employee training (ITAR/Dangerous Goods/Import processes/Export Compliance)

*Contract air/ocean negotiations

*Client training & Consulting

*Employee review and assessment

Special Account Manager

March 2002-Jan 2008 AM WorldWide

Duties:

Managed and supervised the Special account division for key accounts under all modes of transport. Duties Included:

*Employee training

*Contract air/ocean negotiations

*Oversee all exports and imports related to Key accounts

*Employee review and assessment

*BIS/ITAR Certified

Domestic Operations/Show Freight 2014

Sept. 1997-March 2002 Target Airfreight

Duties:

Handled all aspects of domestic cargo from NFO, LTL, FTL, and project cargo. Oversaw show freight division, and established procedures to reduce service failures and increase revenue. Cross trained from Domestic operations to International Air/Ocean projects team.

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