Customer Service Information Technology
Resume:
JOJO PAGULAYAN
Blk ** L** PH* Pasong Camachille II
Mary Cris Complex Gen. Trias, Cavite
adbctz@r.postjobfree.com
CP# 096********
Job objective: To obtain position in the field of IT and harmonize with a
Team of professional experienced for my individuals as well
As corporate development as a graduate of BSIT.
CAREER ACHIEVEMENTS
Computer software and hardware repair
Computer literate (MS Word, Excel, PowerPoint, Internet)
Photo Editing using adobe CS5 Photoshop and Illustrator (Beginner)
Good communication and people oriented
Team worker
WORK EXPERIENCE:
DHL Global Forwarding (Phils.) Inc.
8th Flr., Star Cruises Centre,
100 Andrews Avenue, New Port City
Cybertourism Zone, Pasay City 1309
Cell: 090********
Date of Employment: June 2013-June 2015
Position: Process Associates
DUTIES & RESPONSIBILITIES
oResponsible in validating customer’s request thru GSN tickets prior to dissemination to team member.
oAssisting the team/agents on the proper and effective procedure and processes of customer’s request thru SAP system.
oIn the absence of Team Leader, maintains on time and accurate score card of team.
oResponsible in attending management meeting in the absence of Team Leader as well as if required and or advised to do so.
oResponsible in complying daily and weekly reports in an on time and accurate manner.
MANILA INTERNATIONAL AIRPORT AUTHORITY
GSS-TA-NAIA T3
Date of Employment: October 2016-February 2018
Position: Building Attendant
DUTIES & RESPONSIBILITIES
oMaintained the cleanliness of the airport.
oSupervise activities taking place at Community Center Complex
oOccasional deliveries of supplies and materials
Convergys Philippines Inc.
Security Land Corporation (SLC) Building, 6797 Ayala Avenue
Basement, Ground, 4-9th Floors Makati City
1226 National Capital Region (Manila)
Philippine
Date of Employment: March 5, 2018-May 31 2018
Position: Customer Associate Support
DUTIES & RESPONSIBILITIES
oProcess and track customer claims to ensure claims are resolved timely.
oMaintain and update customer documentation as needed.
oDeliver prompt and professional solutions for customer inquires via direct contact, phone, email, online chat etc.
oWork within various teams to ensure outstanding customer service.
DHL GLOBAL FORWARDING
Country Office
6th Floor, W.Mall Building,
Diosdado Macapagal Avenue, corner Pearl Drive
Zone 10, Barangay 76
Pasay City 1309 Philippines
Position: Process Associates
DUTIES & RESPONSIBILITIES
Cell: 090********
Date of Employment: July 2018-September 2019
Position: Process Associates
DUTIES & RESPONSIBILITIES
Monitoring and updating shipment through Logis Air and Cargo Wise.
Creating an irregularity of the delay flights through GCCS system.
Email the airline for the escalation of the shipment.
Certified Cargo Wise Operator
Certified Cargo Wise Specialist
Certified Cargo Wise Professional
EDUCATION
Cavite State University
Bachelor of Science in Information Technology
Imus Campus
2009-2013
With Diploma
TRAINING & SEMINARS ATTENDED
L.I.T.E at 1.0 (IT Organization)
oAttended General meetings and activities with new trends
In Information Technology
June 2009
The Next Generation Learning through Interactive Multimedia
(Tech Tutor 4)
SM Megatrade Hall 2, Ortigas Center, Madaluyong City
September 25-26, 2012
New Trends in Information Technology & Android Programming
913 N Reyes St. Sampaloc, Manila
September 9, 2012
Dasmarinas City Computer Institute
oMS word/ Excel
oTroubleshoot
oNCII Photoshop/Autocad
April- May 2012
CHARACTER REFERENCES:
Armin Abigail Osabel
Supervisor
Dhl Global Forwarding Inc
Teresa Hashiguchi
Supervisor
CJ Korean Express Phils Inc.
Erwin E Daza
Computer Technician
IBM Corporation
Jojo T. Pagulayan
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