Sales Customer Service

RALPH MORRIS

**** ******* ** *** ****

407-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

CORE COMPETENCIES

Functional –

Hardware –

Software –

OS -

Programming –

PROFESSIONAL EXPERIENCE

Xfinity Sales Professional

Comcast Oct. 2015 -

Present

Combo Cable Technician

Broadband Innovative Sept 2014 – Feb 2015

● 20 Years of Experience in business, sales, marketing, customer service, training, finance

● Effective leadership with teams, proven results using creative ideas within management scope

● Fast study able to learn new techniques with minimal training

● Leadership

● Digital forensics

● Technical troubleshooting

● Software / hardware repair, replacement and service

● Cyber Security

● Switches, routers, and Firewalls

● Servers

● Laptops and Desktops

● Microsoft Office

● Bus Op

● Windows (8.1 and older)

● Android

● Linux

● Python

● Java

● Increase residential sales market base with direct promotions of Xfinity products

● Maintain a complete working knowledge of all hardware / software products

● Create a good relationship with community and industry associates

● Performed both aerial and pedestal services (NCTI State Certification) Senior Mortgage Broker

Liberty Mortgage Group, Inc. Aug 2001 –

Dec 2011

OTHER EXPERIENCE

EDUCATION

Lake Sumter State College

Leesburg, FL

CERTIFICATIONS

MILITARY SERVICE

U. S. Navy, U S Naval Seabees (Special Forces) (1988 - 1996) (DESERT SHIELD/STORM) LEADERSHIP EXPERIENCE

Board Member--Groveland Community Redevelopment Agency January 1999 – Present SCUBA DIVER/DIVE MASTER – 20y/10yrs

● Maintained a complete working knowledge of coax, fiber drops, feeder drops

● Created a good relationship with clients for equipment disconnect and pickup

● Responsible for identifying and securing finances for personal real estate purchases

● Provided commercial lending packages for businesses looking to expand their operations

● Oversaw training of new brokers in sales, procedures and marketing techniques Maintained operations of Metro West office while creating new relationships with community and local lending institutions

●

o Sales revenue average of $750,000 with $22,500 avg. commission each month o Awards: Leadership award, best trainer, highest achievement award

● Administrative Coordinator, Leesburg African American Museum Sept 2013 – May 2014

● Sales & Customer Service, Perry Ellis Wholesale Outlets, May 2012 - May 2013

● Sr. Sales & Marketing Accountant, Only Fast-net Internet Service, Aug 2010 – Jan 2011

● A.S. Computer Information Technology (In Progress)

● A+ (In process)

● ACE digital Forensics (2015)

● Network+ (In process)

● Security + (In process)

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