Engineer Test

OBJECTIVE: To obtain a software test engineer position where I can leverage my experience in shipping high quality software products.

PROFESSIONAL EXPERIENCE:

Microsoft- Redmond, WA (HCL and TCS contracting agency) [2015 – Feb. 2019]

Software test engineer

Testing Microsoft Office on Mobile (iOS& Android) and PCs (Mac, Windows) platforms.

Write and execute test cases for Microsoft Office Products such as Word, Excel, PowerPoint.

Accessibility testing.

Participate in requirements / design reviews, being the voice of the customer and the QA team

Self-motivated, quick learner with good written and verbal communication skills

Run automation and investigate failures.

Finding lots of bugs and pro-actively tracking bugs/issues.

Working in a fast-paced, Agile environment with frequently changing requirements and priorities.

Office Customer Voice Analysis:

Analyze the user feedback from the ‘Send a smile’ or ‘Send a frown’ option within Microsoft products. Other channel for getting these feedbacks from Yammer, for Windows Desktop platform, open the log file attached and look for any known error that could be used for tagging. Tag the error found in the log file and run some queries in Kusto to check for any error related to the session ID.

INTERNAL Customer experiencing: Give them specific instructions to collect logs for further analysis while we open ICMs in parallel, determining priority.

EXTERNAL Customer experiencing: Logs should already have been collected by the time they come to the team.

Spokyn - Austin, TX (Remote) [January 2015- June 2015]

Annotating Linguist – Arabic Language

Test new intelligent solution for voice authentication and speaker recognition.

Annotate set of audios and identify the language, region, dialect, gender, and country of speakers.

Marking various noises and tones inside the audio for enhancing the data annotations.

Cisco – Seattle WA [Dec 2012 – Jun. 2014]

International Project Engineer – Localization

Arabic native speaker with localization experience.

Test voice messages translation

Test UI Screenshots and functionality testing.

Triage and resolve localization issues.

Microsoft - Redmond, WA [Sep 2009 – Nov 2011]

Software test engineer – Bidi Languages (Arabic)

Test Microsoft Office applications Bidi strings for localization and fluency using Resource Studio tool.

Test UI Screenshots.

Perform manual, functional and regression testing for Bidi languages.

Participate in requirements / design reviews.

Microsoft - Redmond, WA [June 2005 – April 2009]

International Project Engineer / Localization engineer

Add lexical entries for Arabic language

Populate a machine-readable Arabic lexicon with entries for nouns, adjectives, and verbs

Determine the root, stem, and pattern of each noun and adjective, and added the information to the lexicon

Assign a plural form to each noun and adjective, when applicable, and added it to the lexicon; this required reasoning about the various number patterns in Arabic, especially the so-called "broken plural" patterns

Determine the root and pattern of each conjugated verb form, and assigned it the corresponding form number; this also involved reasoning in terms of person, number, gender, tense, and aspect

Add a list of offensive words and marked them as such.

Monitor active bugs, as well as assign and resolve bugs

Investigate and resolve localization bugs

Work with the Developer to support international engineering processes during product cycles.

Triage and resolve localization issues.

TECHNICAL SKILLS / PROJECTS

Programming Languages: Working knowledge of Visual Basic, C# and Java.

OS: Windows, Linux, iOS and Android.

Tools: IntelliJ IDEA Community Edition 2018.2, Appium Automation tool, Product Studio, Visual Studio 2008, MS office applications (Word, Excel, power point and MS access queues and reports SQL).

LANGUAGE:

English and Arabic

EDUCATION:

B.S. in Computer Science and Information Systems, Philadelphia University.

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