Customer Service Office Assistant

GRIZEL OLIVARES

**** *. ****** *** ******, CA v C: 909-***-**** v **.*****@*****.***

PROFESSIONAL SUMMARY

Bilingual can speak Spanish; highly-motivated individual with excellent organizational and administration skills, who is hard working, detail oriented, and can handle high level workloads. I help people with great customer service and have excellent communication and interpersonal skills.

SKILLS

Well organized

Multi-line phone operation proficiency

Quick learner

Proficient with MS Office

38 WPM

Ethical and Honest

WORK HISTORY

San Manuel Indian Casino 01/2018 - Present

Public Safety Officer

Maintains a visual presence in San Manuel Indian Bingo Casino and it’s surrounding properties.

Provides traffic and pedestrian control when required.

Assists in the coordination of emergency procedures when request is needed.

Responds to customers to customers,employees,and Tribal member’s requests f

or service, assistance, and information.

Kevin Jeweler’s 09/2012 - 02/2015

Office Assistant

Answer telephone, make direct calls and take messages

Compile, copy, sort, and file records of customers and business transactions

Order, receive, and take inventory of merchandise

Sign, deliver, pick up mail

Collect, count, and disburse money, do basic bookkeeping and complete money drops

Proficiencies in email, fax, personal computer,front desk reception with high-volume environment.

JCPenney 10/2010 - 05/2012

Customer Service Rep.

Research, prioritize, and resolve customer issues in a timely and accurate fashion

Answer multiple phone lines, transferred calls to corresponding departments

Assisted costumers by recommending and describing products to them

California Fabricate Glass 09/2005 - 02/2007

Secretary

Organize, maintain schedules, coordinate meetings and travel arrangements

Taking incoming and outbound calls, set up appointments

Maintain filing systems, kept customer records, order supplies

EDUCATION

CHAFFEY HIGH SCHOOL - DIPLOMA: 2000 - 2004

PLATT COLLEGE - DEGREE - CRIMINAL JUSTICE: 2012 - 2017

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