Room Service Order taker
Resume:
Rhoan A. Aquino
Salalah, Sultanate of Oman
Email: ***********@*****.***
My Objective is to improve skills and knowledge as a waitress; become a part of a reputable company; to work as a Captain waitress in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience as a waitress in buffet restaurant.
EXPERIENCES:
Order Taker In-Room Dining
Millennium Resort Salalah Oman
Salalah, Sultanate of Oman
October 5, 2019 – up to present
Took food and beverage orders through phone calls
Follow up order to main kitchen
Set up the tray for food order
Checking guest’s room if they have the credit to make room charges
Closed payments and manned the crash register
Follow up with guest’s after 30 minutes of food delivery for guest satisfaction feedback and tray clearances
Maintained cleanliness in the whole operating areas
Helped in keeping the stock room clean and organized
Accepted calls for other inquiries
Assisted in daily and monthly inventories
Did other tasks assign by supervisor
Acting captain for In-Room Dining
Order Taker In-Room Dining
Crowne Plaza Jordan Dead Sea resort and Spa
Dead Sea, Jordan
June 1, 2017 – February 23, 2019
Took food and beverage orders through phone calls
Follow up order to main kitchen
Set up the tray for food order
Checking guest’s room if they have the credit to make room charges
Closed payments and manned the crash register
Follow up with guest’s after 30 minutes of food delivery for guest satisfaction feedback and tray clearances
Maintained cleanliness in the whole operating areas
Helped in keeping the stock room clean and organized
Accepted calls for other inquiries
Assisted in daily and monthly inventories
Did other tasks assign by supervisor
Morning shift in-charge
Buffet Restaurant Waitress
Crowne Plaza Jordan Dead Sea resort and Spa
Dead Sea, Jordan
May 31, 2016 – April 9, 2017
Escorts customers to their tables and ensures they are settled comfortably; offers coffee and other drinks
Presents the menu to customers, answers query about it, and makes suggestions if necessary
Informs patrons the restaurant’s daily specials
Explains the preparation and cooking methods as well as ingredients of various menu items
Takes orders from customers for food and beverages, writs down or memorize the orders; and enters information into the computer for transmittal to the kitchen
Serves food and beverages promptly
Ensures that customers are enjoying their meals or that they do not have any problem with their food
Checks their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages
Collects the customer’s payments and prepares bills with itemized costs and appropriate taxes
Prepares and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter.
Performs other duties like brewing coffee and preparation of salads and appetizers
Decorates dishes prior to serving
Ensures that there are adequate supplies of food, tableware, linens, and beverages
Offers wine selections, put this in the proper wine glass, and pour the wine for customers
Stays alert for customer’s requests and be prompting to assist them
Pre-Opening Hotel Room Attendant
Crowne Plaza Jordan Dead Sea Resort and Spa
Dead Sea, Jordan
February 23, 2012 – February 24, 2016
Responsible for the general cleanliness of all assigned work areas.
Performed cleaning duties to maintain hotel rooms in a clean and orderly manner including common areas and the preparation of vacant rooms
Making beds, replenishing linens, cleaning bathrooms, vacuuming halls, dusting and mopping
Checked all vacant rooms daily to keep it fresh
Disposing of trash waste and other disposable material
Maintaining the cleanliness of all cleaning equipment
Inventory of linens and other equipment
TRAININGS:
Safety of Life at Sea (SOLAS) Basic Training
Globe Maritime Training Center
Manila Philippines
March 20-28, 2019
Security Awareness Training and Seafarers with Designated Duties
Globe Maritime Training Center
Manila Philippines
March 30, 2019
Pathways to professionalism Program
Food & Beverage Training
January 7, 2018 - September 15, 2018
High Field Awarding Body for Compliance
HABC Level 2 Award in Food Safety in Catering
October 30, 2016
Chemical Application and Safety in Handling Chemicals in Housekeeping
March 18, 2012
Diversy Company
Housekeeping Services
National Certificate II
January 20, 2012
Microsoft Office Applications
National Certificate II Competency Assessment
March 9 and 15, 2009
SKILLS:
Organized
Basic Math
Verbal Communication
Customer Service
Resolve Conflict
Teamwork
Persistence
High Energy
Sell to Customer Needs
Thoroughness
EDUCATIONAL BACKGROUND:
United Computer College
PC Operations in Office Managements
Graduated in 2009
Holy Child Jesus College
Secondary Education
Graduated 2006
CHARACTER REFERENCES:
Mr. Laith Al Amro
In-Room Dining Manager
Crowne Plaza Jordan Dead Sea Resort and Spa
E: *************@*****.***
Ms. Raylyn Maligaya
In-Room Dining Supervisor
Millenium Resort Salalah Oman
E: **********@*****.***
T: +968********
Mr. Murad Al Azrei
Food and Beverage Manager
Millennium Resort Salalah Oman
T: +968********
E: *****.********@***************.***
Mr. Mazen Abu Sakha
Area General Manager
Crowne Plaza Jordan Dead Sea Resort and Spa
E: *****.********@***.***
I hereby certify that the above information is correct to the best of my knowledge.
Contact this candidate