Customer Service Manager

Education

International Islamic University Islamabad

Ms in Management Science

Major in Finance: CGPA 3.75 2014

Allama Iqbal Open University Islamabad

Master of Business Administration (Finance) 2010

University of Sargodha

Bachelor of Science 2004

Certifications

Microsoft Office management and hardware trouble shooting

Basic Selling Training Certificate, Workshop in Paktel GSM

Operating Training (Rosmiman web) Ministry of Education CAFM System

Research Work

Research paper on “The impact of working capital Management and capital structure on profitability of the firms” (Acceptance in European Journal of Economics and Finance)

Research paper on “The impact of Corporate governance, ownership structure and dividend payout.”

Research paper on “The diffusion of activity based costing in Pakistan”

EXPERIENCE

Etisalat Facilities Management

Operation Executive/ Coordinator September 2015 -- December 2019

Provide Administration support to the site project team assisting with the overall administration of the company project.

Manage the operation with Maximo Facility Management for all type of MEP System in MOE Project.

Execute relocation and migration projects within the CAFM System

Supports in communicating and maintaining a positive relationship with internal and external stakeholders in addressing inquiries and concerns

Provide superior customer service to meet on-site client’s expectations.

Preparation of PPM Plan as per contract requirement and handling all complaints as per KPI.

Handling all vehicles which are using in School project

Manage the day to day operation and financial structure of the ongoing Business

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

Assist in the procurement of vendors and services as required

Dealing and Negotiation with suppliers regarding materials & making Quotation, Evaluation Sheets and maintaining Customer outstanding report

Coordinate with, monitor, and supervise outside vendors to resolve large-scale engineering problems (Chiller, UPS, Generator, Gate Barrier etc)

Reconciliation of projects/ events including chasing department status of Payments, accruals, invoices pending etc

Making daily and weekly reports of the orders and sending them to the correspondent departments

Monthly revenue auditing, invoicing and submission by coordination with finance department.

Preparation of monthly contractor wise report

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications

Manage Administration tasks such as filling, document control and corresponds.

Participate in managing the organizational structure of the Project, Coordinate with HR for reliever.

Preparing Petty Cash Expenses

Provide additional support to the overall work and responsibilities of the Section

Follow-up & ensure the registration of the company with all contractors, Consultant and major Prospects.

Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor

Compile weekly team meeting minutes.

Ensure all Client Work order initiation, execution and closeout documentation are complete in time

Complete timekeeping activities such as: input of sick, absence, leave, overtime to ensure accurate records are maintained. Assist in compiling routine management reports. Recommend improvements to process/procedure to seniors.

Sudhaar Organization (Project of UNICEF )

Accounts and Finance Officer January 2011–March 2012

Handle full set of accounts of the assigned project using advanced Excel

Prepare strategy to maintain current cash-flow to meet company goals & objectives

Preparation of Receipt and Payment Vouchers

Verify and process all invoices and ensure transactions are correctly recorded

Negotiation with Clients, problem solving and making sure deadlines are met

Filing and document management of all customer invoices and payments

Maintain Cheque Books, Payment Registers & Cash Books

Handling invoices and other documents

Maintain up-to-date billing system and customer files

Mehboob industrial and Trading Company

Assistant Accountant March 2008–August 2010

Manage the complete finance and book of accounts using Quick Book System

Generate regular reports on accounts receivables transactions

Handle the full sets of accounts up to finalization.

Monitor receipt of payments and handle any overdue payments or delays.

Maintain the finance, Purchasing, Administration and General Affairs

Maintain the proper payroll accounts and human resources related matters

Maintain an accurate record of all accounts receivable transactions for the monthly book of accounts

Managing and monitoring stock and ordering supplies as per requests .

Making daily and weekly delivery reports of the orders and sending them to the correspondent departments.

Preparing Petty Cash Expenses.

Maintain accounts receivables and performing customers’ balance reconciliation and receiving payments against the invoices.

Keeping track of all the customers’ orders received and maintaining updated customers’ files.

Manage the payroll slips and Administration such as attendance and over time reports.

New Jubilee Life Insurance (NJI)

Team leader and Training officer June 2006 –February 2007

Attend meetings, seminars and programs to learn about new products and services, learn new

Skills, and receive technical assistance in developing new accounts.

Calculate premiums and establish payment method.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest

Additions or changes, or to change beneficiaries.

Confer with clients to obtain and provide information when claims are made on a policy

Contributes information, ideas, and research to help develop marketing strategies

Helps to detail, design, and implement marketing plans for each product or service being

offered

Sets marketing schedules and coordinates with colleagues, sponsors, media representatives, and

other professionals to implement strategies across multiple channels

Develops sales strategies and approaches for various products and services, such as special

Promotions, sponsored events, etc.

Answers questions from clients about product and service benefits

Maintains excellent relationships with clients through superior customer service

Tracks sales data and works to meet quotas or sales team goals

Analyses trends, data, demographics, pricing strategies, and other information that can

potentially improve marketing and sales performance

Creates and presents regular performance reports for managers and executives.

Provide outstanding customer service to the participants and clients and ensure that all the courses are running smoothly at the center and all the partners, customers and other people are satisfied

Respond to phone calls, faxes, emails and other inquiries related to the course

Paktel GSM

Direct Sales & Customer Relationship Officer October 2005 –March 2006

Directly sale to the company product and services to the end user for target basis

To optimize quality of service, business growth deal with the customer.

Establish and maintain current client and potential client relationships

Provide customer service as per company policy and procedures.

Handle customer concerns, queries and complaints.

Daily organized the meeting with senior manager and reporting the day to day activity

Additional Skills and Experience

Microsoft office, advanced Excel

Communication skills, Analytical skills, Administration skills

Goal oriented, team leader and able to work under pressure

Proficient in Project Software Maximo and CAFM System.

Advanced organizational skills with the ability to handle multiple tasks assignment

Personal Information

Father’s Name: Anwar ul Haq

Date of Birth: Jul 05, 1983

Marital Status: Married

CNIC No: 38403-2211960-7

Passport No: CX8969602

Driving License: UAE Driving License

Furqan Ul Haq

Apartment 301 Block A Wahat Al Yasmin Super Market Building Muweliah University City Sharjah; Mobile: +971-**-***-**** Email: *********@*******.***

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