Medical Assistant Service Representative

Leslie Johnson, CMA/Phlebotomist

*** ******** ****

Baltimore, MD 21229

443-***-**** – Cell

************@*****.***

■ GOAL

To utilize my experience in a professional setting to help improve the outcome for the recipients of health care services.

■ SKILLS

Supervisory experience

Critical thinking and analysis skills

Effective organizational and communication skills

Project Management

Decision Maker

MS Office proficient (Word, Excel, Power Point, Epic)

Leadership skills

Collection of Human specimens (Blood, Urine, Stool and Saliva samples)

■ EMPLOYMENT HISTORY

Labcorp-Baltimore,MD 2018-2019

Patient Service Representative

Training, educating new employees and upcoming school graduates for certification in phlebotomy, by company standards. Performing venipuncture, finger sticks,processing and accessioning specimens and data entry. Quest Diagnostics- Olney, MD 2017-2016

Site Lead/Patient Service Representative

Lead PSR patient care sites, both primary and specialty care, including nursing, quality, supervision of medical personnel. Oversight of accreditation & compliance. Development of processes, systems, documents & databases to assist in the provision of patient care in the healthcare setting. Training, educating new employees regarding office procedures and policies by company standards. Performing venipuncture,finger sticks, processing, accessioning specimens and data entry. University of Maryland – Baltimore, MD 2006-2015

Medical Assistant/Phlebotomist

Clinical care, quality & data management of health care needs of a pediatric / adolescent population. Development of processes, systems, documents & databases to assist in the provision of clinical care, to track health information & provide documentation. Pravia Medical Center 2003-2006

Medical Office Assistant/Medical Assistant

Middle management of clinical services, registration & charge entry for physician practice in an outpatient center. Direct patient care & patient teaching. Managing scheduling software. Development of processes & forms to collect, monitor & interpret patient flow data. Supervision of billing and backup of medical records.

■ EDUCATION

Certified Medical Assistant, Medix College– Towson, MD 2003 Diploma, Walbrook High school – Baltimore, MD 2001 Associate Degree in Nursing,Howard Community College- Columbia, MD Pending

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