MEERA PARAMESWARAN

OBJECTIVE

Provide my skills and expertise for the development of an organisation along with self-growth SUMMARY

● Bachelor of Engineering with 6 years of experience - 3.5 years in IT sector and 2.3years in Customer Service industry

● Expert in emailing and on call support to customers

● Experienced in training and mentoring freshers and handling a team of up to 5 members

● Excellent in communication skills, quick learner and adaptive to different work environments

● Coordinated events and managed supply and logistics of the same in the organisations worked EXPERIENCE

● Associate Manager- Customer Experience at Ather Energy Pvt. Ltd. ( May 2016 to January 2018)

● Customer Champion at Jack of all Threads (June 2015 to September 2015), Promoted to User Experience Manager (Oct 2015 to Feb 2016)

● Freelance Content management for Pipecast.in (May 2015 to August 2015) Copy Editor Trainee, Cosmic Strands Epublishing (May 2015 - June 2015)

● Senior Software Tester (Manual) - Tech Mahindra and Qburst Technologies (July 2011 to April 2015) Role as Associate Manager- Customer Experience

● First member of the team at Ather Energy reporting directly to the Head of Sales and Customer Experience

● Setting up of Freshdesk and Exotel for email and call management

● Managing all emails and calls coming into Ather and retention of prospective customers with followups

● Coordination of test ride events for prospective customers

● Involved in the coordination of other marketing events at multiple cities

● Involved in the ideation of the creation of Experience Centre and coordinating the development of software according to the team's requirements

● Involved in the ideation of Branding, Nomenclature of various point of contacts for the customers like the Ather Grid Role as User Experience Manager

● Heading User experience at Jack of all Threads

● Involved in staff planning, management and recruitment

● Managing a team of 5 members involved in customer calls and support

● Interacting with Users and ensuring their issue gets resolved in the stipulated time

● Creating and maintaining reports for different aspects of work happening in a day T: [+91-988*******]

E: [adbce3@r.postjobfree.com]

MEERA PARAMESWARAN

Role and Achievements as Customer Champion

● Single handedly managing the whole Customer Support at Jack of all Threads

● Involved in building a Returns logistics for the company by giving valuable inputs on data required, process and customer preference

● Built a buyer feedback system where in, initially we called up our buyers but are now moving towards customer feedback emails by creating content depending on the outputs of the customer feedback calls

● Built a better Contact Us page so that most of the customer issues get resolved on our website and they do not need to contact us directly and wait for a response.

● Trained new team members on Customer email system, on how to get maximum information from the customer during feedback calls and how to resolve customer issues within a single call.

● Giving suggestions on overall improvement of the process from a buyer experience perspective. EDUCATION

GSSSIETW, Visvesvaraya Technological University Mysore, Karnataka -- 2007-2011 Bachelor of Engineering in Electronics and Communication Engineering with an average score of 78.8% PERSONAL DETAILS

● Current location : Bengaluru

● Date of Birth : 22nd February, 1990

● Languages known : English, Hindi and Malayalam

T: [+91-988*******]

E: [adbce3@r.postjobfree.com]

MEERA PARAMESWARAN

T: [+91-988*******]

E: [adbce3@r.postjobfree.com]

MEERA PARAMESWARAN

T: [+91-988*******]

E: [adbce3@r.postjobfree.com]

MEERA PARAMESWARAN

T: [+91-988*******]

E: [adbce3@r.postjobfree.com]

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