Technical Operations Support

ELMAR ABUBO

Scarborough, Ontario, Canada

+1-647-***-**** • *.*****@*****.***

LinkedIn : https://www.linkedin.com/in/elmar-abubo-a1a78450/ Summary of Qualifications

● Technical support professional with almost 5 years experience working in Telecommunications and IT Solutions Provider companies.

● Data Center management experience including new equipment installation, configuration and maintenance.

● Extensive experience working alongside clients either through phone, email, ticketing system or personally going to them in order to help resolve any technical issues they are having; Rendering assistance in in-house troubleshooting, maintenance of PC hardware and software.

● Shift Supervisory skills included managing 5-6 people within the team and ensuring every incident ticket reported is being monitored and escalated to a higher support team in order to resolve client issues as quickly as possible.

● Proficient in setting up and configuring Windows Servers, VMware and Active Directory.

● Excellent knowledge of MS Office applications, Office 365, networking, including TCP/IP, LAN & WAN concepts, Cisco Switches and Wireless access points.

● Strong skills in laying down, terminating, testing and harnessing (for better cable access when troubleshooting) cat5/6 cables.

● Flexible to work and can adapt in any variety of environments with prior experience working outside and inside corporate offices.

● Great attention to detail and have a strong problem-solving skills.

● Fast learner with a passion to constantly upgrade skills through formal and self-learning.

● Graduate of Bachelor of Science in Electronics and Communications Engineering at AMA Computer University, Philippines (Equivalent to 3 Years Diploma as evaluated by WES).

Professional Experience

Technical Operations Support (June 02, 2014 – April 30, 2016) Globe Telecom Inc. Makati City, Philippines

- Proactive monitoring of alarms found in NMS.

- Handling trouble tickets, checking reported alarms for validation.

- Escalating found troubles to appropriate team for restoration.

- In-house cable layout for additional NMS application installation.

- Flexible on shifting schedules. Manage to handle shifts through weekends and holidays.

- Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift. Technical Engineer (August 06, 2012 – April 01, 2013) Datumstruct (S) Pte Ltd Makati City, Philippines

- Installation of hardware equipment, software applications and networking solutions in Data Centers.

- Handled layout, termination and testing of cable installation (Cat 5/5e, 6, UTP) and mounting of network equipment at certain heights.

- Responsible for post-sales technical support roles including SLA.

- Support on project sizing, consultation and area survey.

- Mastered using Network tools and some Power tools used for installation. Autocad Operator (December 08, 2011 – June 08, 2012) LUX Globalworks Inc.Makati City, Philippines

- Providing electrical layout for Japanese designed houses

- Handling revision of electrical plans sent from Japan Network Specialist/Technical Support (March 16 2009 – May 11 2011) SMART Communication Inc. Kamuning, Quezon, City

- Assists on-site engineers on solving problems during installation such as resetting passwords, restarting access points, no internet connection, slow/intermittent connection, WAN/LAN problems through phone support or chat support.

- Network Monitoring; endorse expansion for congested Base Stations, Reset Access Points of Base Stations.

Trainings

CISCO Certified Network AssociateModule 1-4 Fast Track March 2014 - May 2014 MNET IT Training Solutions - Quezon City, Philippines Data Center Facility Design, Infrastructure Engineering and January 22-23, 2013 Cooling System

Datumstruct - Kuala Lumpur, Malaysia

AUTOCAD Training Program May 2011 - June 2011

Meralco Foundation Institute - Pasig City, Philippines Education

Bachelor of Science in Electronics and Communication Engineering 2002-2008 AMA Computer University - Quezon City, Philippines

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