Customer Service Administrative Assistant
Resume:
SHEILA L. SELMA
********@*****.***
Crispolo St. Salitran 2
Dasmariñas, Cavite City 4114
Objective Review
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Education & Certification
University of the Visayas Cebu City
Bachelor of Elementary Education (BEED) S.Y 1999-2003
Major in Math
Tipolo National High School Mandaue City, Cebu
High School S.Y 1994-1999
Talavera Elementary School Talavera Toledo City, Cebu
Elementary S.Y 1987-1994
Stanchion Post Training Center Imus Cavite City
Housekeeping NC II (Tesda Accredited) June 29, 2011- August 10, 2011
Cruise Line Purpose
Related Work Experience
Amtec Global Solutions Inc. (BPO Company) Bonifacio Global City, Taguig
Admin Staff July 16, 2015-Present
Costumer Service for the Applicant
Handling 201 file
Making reimbursement
Prepare Invoice
Reservation ( Hotels/Airlines/Resorts/Team Building)
Process benefits ( SSS/ BIR /Phil health/ SEC Filling Documents)
Receiving incoming calls & outgoing calls
Prepare voucher
Bank account( pick up, deposit & process newly accounts)
Update Bulletin Board Monthly ( Birthday/Anniversaries/ Perfect Attendance/
Leave Tracker/ Monthly Attendance
Coordination to IT / Accounting Department
Inventory
Preparation to Set computer’s phones & headset for the newly hire
Received all the concern of employee about their work station and report to GM
Purchase all the needs of company ( Medicine./ decoration/headset/locker / cabinet/ and for the sleeping area
AZ Contracting System Service Inc. General Mariano Cavite City
Admin Staff & Purchasing July 2013 to Nov. 15, 2014
Issuance of ATM & Pin Slip
Monitor Operation Supervisor work schedule
Receive Documents from branch office & distribute Uniform to the employee
Prepare Uniform reports to billed to client & salary Deduction
Organized files, develop spreadsheets, faxed reports and scanned documents
Received and distributed faxes and mail in timely manner
Created weekly and monthly reports and presentation for the Operation Supervisor
Monitor stocks, Inventory of uniform, distribute Office supplies in different branches
Call Supplier/ Follow up Order
Make Purchase Order
Prepare Sales Invoice & Delivery Receipt for check payment
Inquire products and ask quotation.
525 Engineering Bn ( S),Philippine Army Western Bicutan Taguig City
General Clerk April 2008 to June 2010
Encode supplementary special documents, receive & filling documents
Prepare Supplementary reports for the bidding projects
Maintained the front desk and reception area in a neat and organized
Dispersed incoming mail to correct recipients throughout the office
Made copies, sent faxes and handled all incoming and outgoing correspondence
Created PowerPoint presentations used for business development
Organized files, developed spreadsheets, faxed reports and scanned documents
Received and scanned a high volume of internal and external communications, Including email and mail.
PLDT Cebu Osmeña Blvd. Cebu City
Customer Service Representative August 2005 to January 2008
Managed the receptionist area, including greeting visitors & responding to telephone &in-person request for information.
Maintained the front desk & reception area in a neat and organized fashion
Wrote reports & correspondence from dictation and handwritten notes
Received and screened a high volume of internal and external communications, including email & mail
Receive different complaints from the costumer
Additional Information
Name: Sheila L. Selma Status: Single
Address: Cripolo St. Salitran 2 Dasmarinas City Cavite Height 5’3”
Birth date: June 09, 1982 Birth Place: Toledo City Age: 34
Character References
Given when it needed
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