THOMAS A. ROGERS

**** ******** **., *******, ** *0075

Cell: 404-***-****

E-mail – adbc7x@r.postjobfree.com

SUMMARY

I am experienced in all aspects of Quality Management and Manufacturing techniques. I am recognized as a very hands-on leader who empowers his employees to strive for success. Proven track record and experienced with developing Quality systems whether in a new company or in an established mature company. I can use Lean Manufacturing, Kaizen and Six Sigma concepts to bring improvements to processes or systems. Data driven and drive improvement from both internal and external quality data. Proven ability to diagnose problems and produce long-term corrective actions or reduce variation.

ACADEMIC

GEORGIA STATE UNIVERSITY, Atlanta, GA

Master of Business Administration – Marketing - June 1993

AUBURN UNIVERSITY, Auburn, AL

Bachelor of Industrial Engineering - August 1985

EMPLOYMENT

QUALITY ASSURANCE MANAGER – Duluth, Georgia

NCR CORPORATION, March 2005 to Present

Report to the Vice President of Quality Assurance. I am currently responsible for the certification and continuous improvement of NCR’s ISO 9000 programs in our Rotterdam facility in the Netherlands and at NCR in Duluth. I am the ISO 9000 coordinator for the headquarters division of NCR. Current activities include, and past responsibilities have included the following:

Manage nine quality engineers located in United States, India, Argentina and Mexico.

Responsible for the overall implementation and effectiveness of the Quality Assurance Program for facilities in Duluth, Georgia, our Budapest facility in Hungary, the Beijing facility in China and the NCR facility in Ebina, Japan.

Manage the NCR customer satisfaction service to monitor order execution and initiate closed-loop-corrective-action processes. Customers are sent replacement parts or units and defective units are returned and analyzed.

Currently leading a Wal-Mart Service Parts usage reduction team with a goal of 2.8 million in savings. We are currently exceeding that goal with a planned savings of 3.0 million in savings.

I received my Lean Six Sigma Black Belt Certification in 2013. Savings for my project were $410,000 per year from elimination of rework personnel and eliminating defective printed circuit boards. I also mentored two Green Belts and their cost savings accounted for an additional savings of $180,000 per year.

Work with many of our internal cross-functional teams represented by operations, product management, services, engineering and marketing to drive improvements and advance the quality of our products.

First point of contact for process failure analysis and responsible for assuring corrective actions.

Accountable for quality metrics, improvement initiatives, and management of customer escalations.

Conduct Supplier Audits at many of the NCR suppliers in US and other countries.

Work with our scanners EMS manufactures in China, Singapore, Malaysia and Mexico daily with their Quality and Production teams to resolve quality issues. Worked on the transition from moving the scanners from the Mexico location to the new location in China.

Work extensively with many of NCR’s customers to find solutions to their problems/issues. Customers included: Wal-Mart, Costco, Safeway, Publix and Home Depot.

Work with ISO 9000 audits, Control Plans, PFMEAs, corrective actions, returns and rework of our products, internal audits and supplier audits.

Selected as Champion of the Quarter in January of 2007 in the Operations group for resolving quality issues and implementing cost savings.

QUALITY ASSURANCE MANAGER

DAN RIVER, INC. Porterdale, Georgia 2004 to 2005

I reported to the Director of Quality Assurance. I was responsible for all Quality systems and manufacturing quality matters and was also responsible for the certification and continuous improvement of ISO 9000:2000 and TS-16949. Activities included the following:

Established several problem-solving teams to eliminate many of the defects that occurred on a daily basis.

Worked extensively with many of the customers to find solutions to their problems/issues. Customers included: Goodyear, Eaton and Delphi.

Worked with ISO 9000:2000, TS-16949, PPAPs, control plans, PFMEAs, 8D corrective actions and internal audits.

Completed Goodyear’s four-week Black Belt certification program in Lincoln, NE. We were one of only two suppliers chosen to be included in Goodyear’s Black Belt certification program. Worked on a Six Sigma project at the Goodyear plant in Madison, Wisconsin using the DMAIC principles of Six Sigma.

Traveled to many of our customers to learn about their use of our products and for corrective action investigation. I also traveled to many of our suppliers to learn about how they manufacture the products that we use.

Worked on a project with our Kaizen team to make improvements in several of the manufacturing departments using Lean Manufacturing tools and 5S principles.

QUALITY MANAGER

MURATA ELECTRONICS NORTH AMERICA, INC. Atlanta, Georgia 2000 to 2003

Murata Manufacturing Co., Ltd. is an integrated electronic component manufacturer. Murata was the largest supplier in the world of passive components. I was responsible for the certification and continuous improvement of ISO 9000 and QS-9000 for the Murata Electronics North American Headquarters and Distribution Center.

Responsible for working with Murata’s 21 Japanese factories in the Far East on failure analyses, corrective actions and ISO 9000 and QS-9000 issues.

Worked extensively with many of the customers to find solutions to their problems/issues. Customers included: Motorola, TRW, Daimler Chrysler, Delphi, Sony, Honda, Panasonic and Visteon.

Worked with ISO 9000:2000, QS-9000, TS-16949, ISO-14001, PPAPs, Control Plans, APQP, PFMEAs, 8D corrective actions, internal audits and the 5-Why Problem-Solving Process.

Spent considerable time in Japan at the factories reviewing Murata’s manufacturing processes, discussing defective product and their associated corrective actions, and learning about Murata’s zero-defect rate goals. Trained in Japan on Murata’s Lean Manufacturing and Six Sigma technologies applied to its processes to enhance efficiency and supply line flexibility.

Instituted a customer satisfaction survey based upon product quality, delivery, service and price to value issues. Survey was performed by telephone and over 90% of Murata’s 50 largest customers responded each year. Upon completion of the survey, we contacted the customers and worked with them on their major issues. In a 3-year period, based upon the initial benchmark year, a 30% improvement was made in the four major areas. Improved Customer Satisfaction was achieved.

QUALITY ASSURANCE MANAGER / OPERATIONS IMPROVEMENT MANAGER

INNOTRAC CORPORATION, Duluth, Georgia 1997 to 2000

Started a Total Quality Management Program for all areas of the company.

Benchmarked with our clients to improve overall company performance.

Established a Cost of Quality program. Results showed extensive savings possibilities from both the internal and external failures as well as appraisal activities.

Overall analysis of all areas at Innotrac including: returns analysis, defining defective categories, performing cause and effect analysis on defects with our phone and Caller ID repair vendor and auditing suppliers.

Worked toward eventual ISO 9002 Certification. Wrote the new quality manual, procedures and work instructions.

QUALITY ASSURANCE MANAGER

CARADON / PEACHTREE DOORS & WINDOWS, Norcross, GA 1995-1997

Daily duties included full operational management in all aspects of Quality Assurance and Quality Control including supplier relations, quality process improvement and customer and distributor interaction. I have process expertise in steel fabrication, assembly, aluminum, polyurethane foam, welding, stamping, laser and water cutting of fiberglass and paint systems. Duties included:

Supervised a team of ten quality assurance members. Stressed the importance of continuing quality training and five of the staff received their ASQ certifications while obtaining the needed training from myself and outside consultants on Saturdays for eight consecutive weeks.

Initiated a Quality training program that included training plant personnel in SPC, dimensional measurements and blueprint reading training, reducing both internal and external quality problems, improving supplier product and improving procedures and processes. Importance was also stressed on many of the lean manufacturing concepts such as eliminating waste in several areas and 5S.

Justified new equipment, processes and materials for improved throughput and quality. Worked with our manufacturing engineers to bring in a new $3 million cut-to-length stamping press and a new $800,000 steel door floor assembly machine. Both machines saved the company in labor, but they were also justified in substantially improved output of doors.

Worked extensively with the Director of Quality on improving the quality of the foam that was sprayed inside the fiberglass and steel doors. Carried out several trials with various suppliers and thoroughly investigated all processes in the foaming area. Instituted several procedural and equipment changes. Results of changes and new vendor resulted in savings of $700,000+.

QUALITY ASSURANCE MANAGER

GLOBAL EXPANDED METALS, INC., Atlanta, Georgia 1992-1995

SENIOR MANUFACTURING ENGINEER / QUALITY ASSURANCE ENGINEER

LITHONIA LIGHTING, FLUORESCENT DIVISION, Conyers, GA 1988-1992

SENIOR PRODUCTION ENGINEER

ROCKWELL INTERNATIONAL, MISSILE SYSTEMS DIVISION, Duluth, GA 1987-1988

INDUSTRIAL ENGINEER

ALLIED-SIGNAL CORP., AMPEX MAGNETIC TAPE DIVISION, Opelika, AL 1985-1987

PROFESSIONAL SKILLS

American Society for Quality - Certified Quality Engineer, ISO 9000 Lead Auditor Certification

Certified Lean Six Sigma Belt – NCR Corporation 2013

Four-week Six Sigma Black Belt Training at Goodyear in 2004, Four Week Lean Six Sigma Black Training at NCR 2013

Trained in Lean Manufacturing, Teams, SPC, Supervision, Design of Experiments, Cost of Quality, Six Sigma and Kaizen

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