Field Service Manager

POPOOLA, ABRAHAM AYOTUNDE

Block R plot ** Igere-Ihunsa future expansion scheme

Opposite Creative Mind Academy Opic Estate

Agbara, Ogun State.

Date of Birth: 11th March, 1984

Sex: Male

State of Origin: Osun State

Marital Status: Married

Email:**********@*****.***

Mobile:070********, 090********

OBJECTIVE

To meet organizational goals and surpassing clients expectation by engaging high professional standards in rendering dedicated, selfless and skillful services. Exceeding set goal is my motivation

EDUCATION

Higher National Diploma, Chemical Engineering

Kaduna Polytechnic, Kaduna 2005-2007.

National Diploma, Chemical Engineering 2002-2004.

Kaduna Polytechnic, Kaduna.

Senior School Leaving Certificate Examination (SSCE) 1997- 2000.

School of Science, Ikirun, OsunState.

CERTIFICATIONS

National Youth Service Corps Mar 2008-Mar 2009.

Small and medium Entrepreneurship Development Agency

Of Nigeria (SMEDAN) Certificate. June – July 2008.

Leadership Certificate

UBATraining School, Kano. January 2008.

Fire and Safety Certificate

Kaduna Refinery and Petro. Com., Kaduna. September 2005.

MOST RELEVANT EXPERIENCE

Neo Continental Company Ltd August 2016-Sept 2018

Job Description: Sales Executive Manager

Coordinating and motivating sales team country wide to meet company’s sales goals

Advice management as needs arises on special promos to break in to difficult terrains

Analyzing target market and developing sales tactics to edge out competitors

Ensuring that customer’s complaints and grievances are resolved immediately and generating new business in the process. Delighted customers/clients are important advertisers of the company

Performance review team members monthly, quarterly bi-annually and annually in a bid to spur them for better result.

Recommend team members for promotion based on performance review from time to time

Facilitate in house training and organizing outsourced training as I deem it fit to keep team members professional, self-motivated and result driven

Maintain close relationship with our grade A client to ensure services are kept professional

Representing the company in business meetings, delivering key note presentations on behalf of the company.

OTHER EXPERIENCES

GLAXOSMITHKLINE Oct 2018-Till Date

Job Description: Quality Assurance (In-Process Quality specialist)

Serve as the Quality Assurance manager on the production floor

Responsible for ensuring operators carrying out line clearance before manufacture commences

Issue MBR and PBR for all product before manufacturing

Issue of Batch number for easy identification and tracking of manufactured products

Quality audit of production processes (including personnel gowning and safety, production premises and good housekeeping, products and equipment in compliance with cGMP

Escalate all instances of critical non-compliance to the Quality head for resolution.

Carry out in process check during manufacturing (leak test, dissolution test, hardness test on caplets)

Conduct spot-check of finished products to ensure satisfactory product quality

Responsible for all process control documents ensuring real time documentation by production personnel

Monitor the calibration and validation of all manufacturing and packaging equipment

Enforces strict compliance with cGMP to ensure the manufacture and supply of good quality products

Attend finished product, raw and packaging material and customer complaints OOS and deviation meetings

Keystone Bank LTD April 2009- July 2016

Previous Job Description: Customer service officer/ Cash Officer/Fund Transfer/ Relationship Service Manager (Rsm)

Researching the latest products and regulations

Looking for new sales opportunities

Building relationships with clients, based on trust and value for overcoming issues and creating strong barriers to competition.

Handling irate client ensuring their satisfaction in the resolution arrived at.

Setting up meetings with new clients.

Nasco Household Product, JOS (NYSC) March 2008 -March 2009

Job Description: QA/QC Supervisor

Preparing quality documents and reports

Handle Customer complaints in conjunction with the Quality control manager and establish a root cause system to eliminate potential complaints from customers

Improve quality assurance plans and engage in verification and improvement of standard procedures and monitor laboratory inventories.

Ensure company quality standards and policies are adhered to strictly

Ensure the Quality control laboratory functions according to SOP

Ensure the laboratory equipment and instruments are in order and the laboratory hygiene is maintained

Ensure the laboratory glassware are carefully handled and used appropriately

Ensure validation of equipment and apparatuses as at when due

Advice process control operators based on observed process behavior using SPC

Ensure company quality standards and policies are adhered to strictly

Report to plant manager any discrepancy in raw materials quality, dispatches and other observations that relates to quality

Kaduna Refinery and Petrochemical Company

Industrial Trainee Sept 2005- Sept 2006.

Job Description: Subordinate lube plant analyst

Ensure company quality standards and policies are adhered to strictly

Ensure company quality standards and policies are adhered to strictly

Improve quality assurance plans and engage in verification and improvement of standard procedures and monitor laboratory inventories.

Conducting ICP Analysis: Checking oil Viscosity at 40oc to determine if oil is within specification.

Determine overall acidity of oil to check for Change-out interval

Kaduna State Water Board, Kaduna Jan – April 2004

Industrial Trainee

Routine Sampling and analysis of water

Validation of test procedures and equipment

General analytical procedures such as preparation of reagents, standardizations and calibration of equipment.

Conducting Physical, Chemical and bacteriological test on water sample and on schedule

Run the equipment and control the processes that clean and treat water

Regular checks for chlorine gas leak or oxygen deficiency in the plant

Ensures that specific regulatory standards as reflected in the treatment plant permit are strictly adhered to

Operators must know and abide by the guidelines of the Clean Water Act and Safe Drinking Water

PERSONAL SKILLS

Excellent Negotiator

Ability to generate referrals from existing customers

Excellent at handling customer complaint arriving at a win - win resolution

Good interpersonal relationship. Able to maintain and develop new relationships as may be required from time to time

Good management and administrative skill. Getting the best out of people

Good knowledge and proficient in the application of Microsoft Office Word, power point and Excel.

Good report writing skill.

Dissecting difficult task analytically and technically into comprehendible information for team action.

RECREATIONAL ACTIVITIES

Listening to music and playing the piano.

Thinking.

Reading and conducting research (surfing the net )

Developing new relationships

Public presentation and seminars.

REFEREES (Available on request)

Contact this candidate