VijayKumar V.G

E-Mail:adbc0a@r.postjobfree.com

Mob.No.Ph: 994-***-****

OBJECTIVE:

Intend to build a career working in an organization that offers challenges and learning opportunities to help enhance and explore my talent and skills, and realize my potential to contribute to the organization.

EXPERIENCE:

Working in HPE as Technical support Executive from Jan 2010 – 6th September 2018.

Professional Experience :

January 2010 - till date : Hewlett-Packard Enterprise, Bangalore

Designation : Technical support Executive (Order management and server team).

Playing a key role & responsible for critical calls.

Releasing the case to the onsite with required part & engineer.

Working on Mission Critical high end server cases and providing best closure on issue resolving.

Releasing the required spare parts to the subject case & ensure that the part & engineer reaches to the customer site within TAT.

Taking responsibilities & co coordinating with customer, engineer until the issue gets resolved.

Work on SAP order management application for ordering part to HP Global Supply Operations.

Co-ordinate with GSD team for on-time dispatch of spares required by customers.

Co-ordination point between HP Business / Sales / Service Delivery and Technical team.

To be first contact point to the Customer and provide support.

Responsible to handle Escalated issues of customer needs.

Co-ordinate point between Customers and HP onsite technical team till closer of case.

Brief profile

Monitoring the Queue for any fresh cases logged and action on the same.

Tracking the customer logged case status to meet SLA and improve the overall TAT.

Engage with internal teams, regional counter parts, partners in assigned geography to manage end-to-end customer processes.

Work with the Supply Chain team to ensure timely delivery of required spares to the customer site.

Projects

I.Lead Business continuity plan (BCP) – Separation of HPE and Tool down time.

Manual case logging and tracking, ensuring the customer update manually.

Coordinating with internal teams for the manual case tracking and processing.

Ordering the part manually and work with logistic team for the part on time shipment to correct customer location.

Coordination with onsite engineers to ensure the calls are attended on time.

II.End to End tracking of the server cases logged by customer

Coordinate with Case logging team, trouble shooting team and onsite field team to set up the process

Tracking the case of the customer regarding the server issue from the time of case logged till the closure of the case.

To coordinate with internal teams for the faster processing of the case if the server is down irrespective of the SLA, track the case till the resolution.

Educational Qualifications :

Degree: BBA in correspondence

PUC : Arts

Achievements:

Extra Miler Award in HPE

Top Score Award in academics

PERSONAL PROFILE:

Date of Birth : 17th May 1982

Father’s Name : VD Ganiger

Marital Status : Married.

Sex : Male.

Languages know : English, Kannada, Telugu and Hindi

Hobbies : Long drive and Listening Music.

Address : #322,9th Main 4th Block,52nd Cross,

Rajajinagar, Bangalore: 560010

DECLARATION:

I, Vijay Kumar VG hereby declare that all the above mentioned information about me is correct to the best of my knowledge and belief.

Place: BANGALORE VijayKumar.V.G

Date :

Contact this candidate