Melisa Bailey

Lethbridge, AB T*J*T*

adbbvq@r.postjobfree.com

403-***-****

Looking to obtain long term /full time employment. Work Experience

Administration Assistant / Driver Recruiter

B & D Walter Trucking Ltd - Lethbridge, AB

2018 to Present

Organize work flow throughout the service department based on drivers needs and expectations. Order parts, update drivers on completion times/dates. Schedule in future work to the appropriate technicians based on knowledge & experience. Hire Class 1 drivers for our extremely busy long haul trucking business.

Safety Advisor

B & D Walter Trucking - Lethbridge, AB

Present

Review policies and procedures with the other staff members. Ensure the shop had their proper PPE and grinder guards down when not in use. Tag out equipment in need of repairs. Re-certify expired fire extinguishers and check them monthly. Ensure staff knew proper evacuation procedures in case of a fire and where the Muster Point locations were. Review safety documentation as required. Office Manager

West Tech Mobile Inc - Calgary, AB

2016 to 2018

Organize the shop work flow. Schedule in appointments based on customer requests. Update fleet customers of upcoming maintenance intervals & services due. Dispatch 5 service trucks when and where required for roadside repairs.Track parts inventory to ensure enough stock for various units & repairs required.

Office Manager/Administrator

Sparwood Fleet Repair - Sparwood, BC

2015 to 2016

Service contractor fleet units for Teck Coal Mines. Maxim, Joy Global and several Finning units. Sparwood Fleet Repair closed doors in 2016 to the economic recession. Service Advisor

Great West Kenworth - Red Deer, AB

2011 to 2015

Schedule units in for repairs. Obtain all customer and unit information including VIN, mileages and hours. Check applicable units for recalls/campaigns. Provide customers with updates and estimates based on technician diagnostics. Process all work orders in a timely manner. Ensure warrantable items are coded and processed correctly and within allowable time frames. Service Advisor

Sterling Western Star Trucks - Red Deer, AB

2008 to 2011

Schedule service repair appointments.Obtain all customer/unit information to create work orders based on customer concerns. Check applicable units for warranty campaigns, recalls and technical bulletins. Process all complete and accurate work orders in a timely fashion and contact customers for unit pick up after all necessary work has been performed.

Senior Level Collection Agent

Chrysler Financial Canada - Calgary, AB

2001 to 2008

Duties included but not limited to handling over 150 severely past due accounts. Negotiate with customers on payment arrangements for arrears on account. Obtain Equifax credit bureaus for customer analysis.Assign accounts for repossession review. Education

Basic Computer Applications in Computer Science

Bow Valley College - Blairmore, AB

September 1999 to March 2000

Grade 12 Diploma

Crowsnest Consolidated High School - Coleman, AB

September 1995 to June 1998

Skills

Proficient with Microsoft Office, Word, Excel. (10+ years), Competent knowledge of several dealership programs such as Dealer Vu, CDK, DSI, Lankar, PBS & Reynolds & Reynolds. (10+ years), Proficient with Microsoft Office, Windows 10, Windows 7 (10+ years), Communications, Microsoft Excel, Sales Certifications and Licenses

Computer Application Certificate

March 2000 to Present

Computer Applications for Microsoft Word, Excel and Access. Additional Information

Several years experience with decision making/problem solving and conflict resolution. 10 years experience as a Service Advisor/Coordinator. Experience with warranty processing on claims and returning parts/cores for credit.

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