JAKE C. RISS

605-***-**** adbbut@r.postjobfree.com

Profile Proud Air Force Veteran seeking rewarding career – I am a highly motivated, driven, and experienced Client Systems Technician with a Secret Security Clearance. Seeking a rewarding position in a quality organization, with opportunities for continual personal and professional growth, upon earning it. I have a comprehensive background in Information Technology derived from conducting domestic and global operations in the United States and abroad. I retain a strategic sense of what’s important; I can be counted on for the long haul, knowing the true ingredients to any successful team consists of reliability, communication, and teamwork. I would prove to be a true asset to any team, in any capacity you see fit.

Key Skills — STAFF DEVELOPER

— ORGANIZED

— DATA ANALYSIS

— PROJECT MANAGEMENT

— PROBLEM SOLVER

— POLICY IMPLEMENTATION

— SOFTWARE UPDATES

— TEAM PLAYER

— SELFLESS

Experience

United States Air Force April 2014 to Present

Client Systems Technician, April 2016 to Present

Ellsworth Air Force Base, South Dakota

Provided troubleshooting and resolution for software and/or hardware issues from various different software programs and systems onsite and remotely.

Installed, configured and supported Microsoft Office suite for end users

Displayed strong judgment in prioritizing workload based on needs of the Air Force, and escalated issues to the appropriate department for further assistance.

Oversaw Information Technology Asset Management transactions for 87 base equipment accounts in Defense Property Accountability System (DPAS) with 15.2K assets valued over $15M; accountable for all IT in/outbound transactions. Client Systems Technician, January 2019 to July 2019 Ali Al Salem Air Base, Kuwait

Led, mentored, and trained a 9 person team conducting Client Systems Technician support to 4.7K military and civilian personnel in support for United States Central Command (CENTCOM) while assigned to Ali Al Salem, Air Base for a period of 6 months.

Drove system restoration for United Kingdom Remotely Piloted Aircraft which was unable to land until classified SECRET software was repaired; coordinated with 4 organizations to secure critical combat Intelligence, Surveillance and Reconnaissance

(ISR). Guarded 11K flying hours in support of Operation Shader (Awarded Air Force Commendation Medal)

Oversaw resolution and documentation of 1.5K help desk remedy tickets

Lead on iPhone Blackberry UEM and Purebred program; revamped Standard Operating Procedures and trained 9 Client System Technicians. Setup 25 wing leader devices that were vital for encrypted email for command and control operations.

Responded to Army Secret Internet Protocol Router Network (SIPR) outage; identified faulty equipment and repaired systems for the Patriot Battery Air and Missile Defense System.

Security Forces Patrolman (Military Police), April 2014 to April 2016 Whiteman Air Force Base, Missouri

On-scene Commander to calls

Supervised and trained the individuals assigned to me.

Reported any distress or suspicious activities that might be a danger to the national critical infrastructure of the base worth an estimated $20 billion. Recognition

& Awards

Air Force Commendation Medal – 2019

Air Force Achievement Medal - 2018

Airman of the Month – 2019

Education

Community College of the Air Force — Montgomery, AL Associate of Science in Information Systems Technology 2019

Community College of the Air Force — Montgomery, AL Associate of Science in Criminal Justice

2019

Central High School — Rapid City SD

Class of 2013

Certifications

& Credentials

CompTIA Security+ – 2018 to Present

Leadership for an IT Manager, New Horizon – 2020

Airman Leadership School – 2019

Supporting and Troubleshooting Windows 10 Course, New Horizon – 2018 Technical

Skills

Software:

Microsoft Office, SharePoint, DPAS, BMC Remedy, DRA, ARS, Adobe Operating Systems:

Microsoft Windows Server, XP, 7, 8 and 10

Processes:

Imaging, Active Directory

Networking:

VPN, LAN, WAN, Wireless

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