Client Systems Technician
Resume:
JAKE C. RISS
605-***-**** ***********@*****.***
Profile Proud Air Force Veteran seeking rewarding career – I am a highly motivated, driven, and experienced Client Systems Technician with a Secret Security Clearance. Seeking a rewarding position in a quality organization, with opportunities for continual personal and professional growth, upon earning it. I have a comprehensive background in Information Technology derived from conducting domestic and global operations in the United States and abroad. I retain a strategic sense of what’s important; I can be counted on for the long haul, knowing the true ingredients to any successful team consists of reliability, communication, and teamwork. I would prove to be a true asset to any team, in any capacity you see fit.
Key Skills — STAFF DEVELOPER
— ORGANIZED
— DATA ANALYSIS
— PROJECT MANAGEMENT
— PROBLEM SOLVER
— POLICY IMPLEMENTATION
— SOFTWARE UPDATES
— TEAM PLAYER
— SELFLESS
Experience
United States Air Force April 2014 to Present
Client Systems Technician, April 2016 to Present
Ellsworth Air Force Base, South Dakota
Provided troubleshooting and resolution for software and/or hardware issues from various different software programs and systems onsite and remotely.
Installed, configured and supported Microsoft Office suite for end users
Displayed strong judgment in prioritizing workload based on needs of the Air Force, and escalated issues to the appropriate department for further assistance.
Oversaw Information Technology Asset Management transactions for 87 base equipment accounts in Defense Property Accountability System (DPAS) with 15.2K assets valued over $15M; accountable for all IT in/outbound transactions. Client Systems Technician, January 2019 to July 2019 Ali Al Salem Air Base, Kuwait
Led, mentored, and trained a 9 person team conducting Client Systems Technician support to 4.7K military and civilian personnel in support for United States Central Command (CENTCOM) while assigned to Ali Al Salem, Air Base for a period of 6 months.
Drove system restoration for United Kingdom Remotely Piloted Aircraft which was unable to land until classified SECRET software was repaired; coordinated with 4 organizations to secure critical combat Intelligence, Surveillance and Reconnaissance
(ISR). Guarded 11K flying hours in support of Operation Shader (Awarded Air Force Commendation Medal)
Oversaw resolution and documentation of 1.5K help desk remedy tickets
Lead on iPhone Blackberry UEM and Purebred program; revamped Standard Operating Procedures and trained 9 Client System Technicians. Setup 25 wing leader devices that were vital for encrypted email for command and control operations.
Responded to Army Secret Internet Protocol Router Network (SIPR) outage; identified faulty equipment and repaired systems for the Patriot Battery Air and Missile Defense System.
Security Forces Patrolman (Military Police), April 2014 to April 2016 Whiteman Air Force Base, Missouri
On-scene Commander to calls
Supervised and trained the individuals assigned to me.
Reported any distress or suspicious activities that might be a danger to the national critical infrastructure of the base worth an estimated $20 billion. Recognition
& Awards
Air Force Commendation Medal – 2019
Air Force Achievement Medal - 2018
Airman of the Month – 2019
Education
Community College of the Air Force — Montgomery, AL Associate of Science in Information Systems Technology 2019
Community College of the Air Force — Montgomery, AL Associate of Science in Criminal Justice
2019
Central High School — Rapid City SD
Class of 2013
Certifications
& Credentials
CompTIA Security+ – 2018 to Present
Leadership for an IT Manager, New Horizon – 2020
Airman Leadership School – 2019
Supporting and Troubleshooting Windows 10 Course, New Horizon – 2018 Technical
Skills
Software:
Microsoft Office, SharePoint, DPAS, BMC Remedy, DRA, ARS, Adobe Operating Systems:
Microsoft Windows Server, XP, 7, 8 and 10
Processes:
Imaging, Active Directory
Networking:
VPN, LAN, WAN, Wireless
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