Order Processing / Data Entry

Jameel Sahawneh

*** ********* ** #*

South San Francisco, CA

Tel: 650-***-****

email: **************@*****.***

WORK EXPERIENCE:

June 2019 – Sept 2019 Data Entry DoorDash San Francisco

Extract / update merchant contract data via SalesForce, DocuSign and PactSafeAnalyze contract data, then input into the company database, SalesForce and/or ExcelReport and log any anomalies within contractsQA of data flow input/data logs

2002-2017 Order Processing Thomson Reuters San Francisco

●Collaborate with editorial, publishing and production departments to fulfill and distribute (email and mail) the final pdf, CD-ROM and print products to our subscription-based customers.

●Maintain and store the final published pdf products on company's storage system.

●Manage and process the company's online e-store (extract system orders, setup new and update products..etc)

●Perform multiple order processing and fulfillment for Barclays business unit (back office focus)

●Build queries for new / renewal orders, customers invoicing and generate custom Microsoft Mail Merge

●Oversee quality control efforts by self and others on all input and output

●Generate reports on proprietary business system (DSI) and Microsoft Office database queries

●Investigate misdirected and lost payments

●Act as liaison for department with other internal functional areas (e.g., Sales, Editorial, Marketing)

●Act as liaison for department with manufacturing / operations to resolve and oversee internal and customers’ issues such as shipping, quantities on hand, returns, deadlines, tracking, customers inquires.

2001-2002: Serials Specialist Gale Group Foster City

Ordering:

●Order/renew journal subscriptions and other materials as assigned either direct or by established subscription vendor, according to set procedures and priorities; conduct bibliographic or publisher research where necessary.

●Maintain records for new orders/renewals; track order and payment history.

●Code invoices and route to appropriate office.

●Create and maintain subscription profiles in publication information system.

Receiving:

●Check journals and other materials into production system according to set procedures.

Claiming:

●Identify, claim and track to receipt missing issues using current process.

●Monitor performance of vendor responsible for setting up and ensuring timely continuation of company’s subscriptions to publications costing in excess of $1 million.

●Perform follow-up claiming processes to ensure current and continuous receipt of content.

Production data maintenance:

●Identify and request correction of check-in, dating and publisher errors.

●Maintain data regarding publication title changes, ceases, etc.

●Track and maintain workload of orders, claims and subscriptions.

●Report progress and performance as required in a timely manner.

1999-2001: Order Admin JETRO CASH & CARRY Oakland

●Data Entry: Prepared invoicing for billing and transferred daily orders through Computer Data Entry.

●Orders: Ordering an average of $20,000 worth of merchandise per week.

●Customer Service: Take customer special orders over the phone, process, file and Invoice them for next delivery.

●Warehouse duties, including inventory, stocking and receiving of Merchandise.

●Perform weekly low stock reports for corporate head office buyers.

1994-1997 Valley Pride Market San Francisco

●Handling receiving of merchandise.

●Ordering an average of $6,000 worth of merchandise per week.

●Store duties including stocking, pricing and inventory.

EDUCATION:

1988-1990 2-year college degree Ibin Khaldune Community College Majoring Computer

Programming & System Analysis Irbid, Jordan.

COMPUTER LANGUAGES TAKEN:

●GW-BASIC

●COBOL

●PASCAL

●FORTRAN

1986-1987 Ali Kholki Business Stream High School Average 90.8%. Irbid, Jordan.

QUALIFICATIONS:

- Knowledge of computer applications Like Word, Excel Database Query

- Basic understanding of SQL, HTML and CSS Coding

- Technical understanding of Operating systems and configuration of network applications

- Special interest in automating daily processes using Macros and Batch coding.

- Technical knowledge of Computer Software/hardware installations, configurations, backup, imaging and troubleshoots.

Contact this candidate