Sign in

Customer Service Sales

Guelph, ON, Canada
January 16, 2020

Contact this candidate



** ***** *****, ******, *******

(Cell: 519-***-****)email:


λ Strong communication and interpersonal skills, as demonstrated in management and

administrative experience; both written and verbal

λ Proven ability to prioritize and meet deadlines efficiently

λ Profecient in Microsoft Office

λ Software use: Great Plains, Epicor (ERP based), and Inventory Management (SPR


λ Excellent customer care and relationship building

λ Problem solving

λ Work well under various stress levels

λ Work well independently and in team situations

λ Dedicated, dependable, flexible and loyal

λ Strong work ethics and morals

Work Experience

QUICK TASK PRO Regional Recruitment Manager (Southern Alberta) (2013 2018)

Originally hired as CSR – early 2014, I was promoted to Regional Recruitment Manager

Hired and managed all contractors (appliance installers, plumbers, Handyman and

HVAC installers) for Southern Alberta

Negotiated Fee with contractor for service Assigned required work to contractors

Co ordinated installs with retail customers, home owners and contractors

Maintained strong working relationship with contractors and retail management

Maintained a weekly margin report for all of Southern Alberta (margin target was 18%,

successfully maintained a 21 22% margin)

COOL BREWERY Inside Sales/Customer Service Representative (2009 2012)

Successfully gained over 127 listings in the LCBO channel

Received and entered orders for all Beer and LCBO stores across Ontario

Maintained communication and customer service with all Beer and LCBO stores,

including store/corporate management


PG. 2

BRICK BREWING COMPANY Supervisor: Customer Service/Inside Sales (2005


Training and ongoing support to CSR Department including reviews and evaluations

Inventory management and control at Brick Brewery, Brewers Retail and LCBO

across Ontario

Worked closely with outside sales to obtain and follow up leads for Licensee Sales

Dispatched and co ordinated outside carriers for Northern run and/or additional and

excess shipments

Daily communication with outside sales force, marketing. As well as regular

communication with Brewers Retail; both store and corporate management

Investigate, resolve and respond to all issues involving customer service: product,

production, shipments, distribution, etc

Create and provide daily/weekly/monthly reports on sales, shipments and inventories

Receive payments, approve refunds and/or credits

SLEEMAN BREWING Distribution/Logistics Assistant (2001 2005)

Receive and process all Brewers Retail orders across Ontario

Co ordinate and schedule all Brewers Retail shipments

Maintenance of order log

Ensure product being ordered met with current store sales

MR. SUBMARINE LIMITED Business Development Consultant (1996 2000)

Business planning: sales projections, quarterly reports, yearly budgets and proformas

Business analysis, including cash flow and sales

Developing short and long term marketing strategies for assigned territory

Site selection and approval, including lease negotiations

Franchisee approval and training

Programming and training on all POS systems

Construction and site evaluations

Store evaluations

Answer and resolve all customer complaints

Contact this candidate