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Assistant Customer Service

Jackson Heights, NY
January 16, 2020

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Genesis Newbold



Center for Court Innovation, New York, NY

Personal Assistant (February 2018 – Present)

Coordinated and performed a range of staff as well as operational support activities for the unit: served as a liaison with other departments and operating units in the resolution of the day to day administrative and operational problems.

Handled a variety of administrative duties of the HR leaders and staff, including calendaring and PowerPoint creation.

Successfully prepared reports, letters, spreadsheets, and memos answered phones and assisted visitors.

Scheduled and coordinated meetings, interviews, appointments and other similar activities for supervisors: coordinated travel.

Personal Assistant (March 2017 – January 2018)

Sorted and distributed communications in a timely manner

Scheduled and planned meetings monitored level of supplies and handled shortages.

A creative problem solver with strong organizational and planning skills and the ability to successfully manage multiple projects

Handled office tasks, such as filing, generating reports and presentations, setting up meetings, and reordering supplies

Catholic Charities, Volunteer (April 2017- Present)

Translated and sorted through legal documents, PowerPoints and word documents.

Managed work schedules to meet deadlines

Created and implemented lessons based on curriculum requirements, prepared students to take the high school equivalency (TASC) exam

Provided materials for classroom instruction

Trained volunteer base on managing the food shelves


Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) WordPress, Concur, Bilingual (English and Spanish), Customer Service, Written & Verbal Communication, Organization, Multitasking, Attentive to detail.


Queens College, Queens, NY August 2015

Course Work Completed,, Communications

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