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Sales Representative Customer Service

Scarborough, ON, Canada
January 15, 2020

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Yomade Diekola Uzonwanne ***-*** Van Horne Ave, North York, Toronto. ON M2J 2T9

Phone : 416-***-****.



A strong team player who is able to build and support a team; also able to work independently demonstrating leadership and initiative.

Motivated, detail oriented and focused professional with over 7 years of experience in customer service, personnel management and sales.

Demonstrated efficient, confident and practical approach during major crisis resulting in excellent client feedback.

Strong Computer literacy in MS Office Suite of products (Word, Excel, Access, PowerPoint) word processing, spread Sheet and Data Base, Social Media, Internet Navigation, Email correspondence to source potential candidates efficiently from the mentioned electronic sources and Outlook

Excellent interpersonal skills to support a cooperative working environment and ensuring effective dealings at all levels of staff.

Excellent Oral and written Communication skills with strong time management and organizational skills with experience in applying diplomacy at all levels

Managing multiple priorities in a fast paced environment and ensuring deadlines are met

Strong customer service orientation, sensitivity to confidential information, self starter and ability to prioritize all assignments


Human Resources officer 1, Interworks Engineering Ltd, Nig. Sept. 2012- August, 2017

Implemented effective policies to ensure all practices are in compliance with labor and employment regulations

Helped in contacting employees references.

Advised Management on strategic plans with regards to exit interviews and in so doing, increased staff retention by 40%.

Implemented corporate training policies which enhanced staff awareness, productivity and performance from 15% to 45%.

Involved in the recruitment and conducted welcoming, orientation sessions and on the job trainings for new and existing members of staff.

Planned, directed and coordinated the administrative functions of the organization

Incorporated the sense of team spirit, teamwork and inter-team collaboration

Administered and monitored benefit programs

Advised management on disciplinary issues.



Customer Service & Sales Representative, Madiola Nigeria Ltd. Nov 2010- August, 2017

Created campaign materials to market organization’s products.

Developed new business relationships and managed all relationships in line with the vision of the organization.

Developed system for identifying potential buyers, assessing needs and matching these to existing products, and creating the right mix to convert opportunities to sales.

Built and expanded customer portfolio, resulting in significant increase of 30% in sales volumes and profit.

Managed a small team of marketers and demonstrated leadership to ensure target achievement.

NYSC, Ibukunolu Comprehensive College( Teaching & Leadership) Osun State Dec 2009-Oct 2010

Preparing lesson plans and educating students in JSS 3 and SS1 using social studies and government curriculum.

Worked with students on their personal growth, ideas and helped them become more confident in presentation and public speaking.

Sales Representative, Fastrack Technologies Limited (Ibadan, Oyo State) April 2007 – May 2009

Generating leads.

Meeting or exceeding sales goals.

Negotiating all contracts with prospective clients.

Helping determine pricing schedules for quotes, promotions, and negotiations.

Giving sales presentations to a range of prospective clients


Masters in Industrial & Personnel Relations(MIPR) 2017

University of Ibadan, Nigeria

(Assessed by WES)

B.Sc Business Administration & Management

Lead City University, Nigeria 2008


Microsoft Office Excel Core 2016, Working Skills Centre, Toronto 2019

Workplace Hazardous Materials Information System(WHMIS) 2018

Worker Health & Safety Awareness in 4 Steps 2018

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