**** ****** ***** #*** ******** Heights, MD 20747
Seeking a crew leader or supervisory position in housekeeping utilizing my 30 years of experience and skills developed while working in the hospitality industry.
Hilton Garden Inn (Crystal City) 2020 Jefferson Davis Highway Arlington, VA 22202 703-***-****
Laundry Attendant June 2015 to Present
Providing a constant supply of clean and fresh linens (towels, sheets, bedding, shower curtains) for this 265 room establishment.
Sorting all laundry and pre-treating for any stains while making sure to follow all fabric care instructions for best results.
Loading all laundry into washer and then adding the specified cleaning agents.
Taking wet, clean items and drying them as directed.
Sorting, folding, and organizing clean laundry and preparing items to be distributed by the housemen to the linen closets of the housekeepers.
Maintaining an inventory of all cleaning supplies and ordering chemicals when needed.
Making sure all laundry equipment is functioning properly and reporting any failures or maintenance needs to the supervisor.
Keeping the laundry room clean and organized.
Radisson Hotel 2020 Jefferson Davis Highway Arlington, VA 22202 703-***-****
Banquet Captain June 2007 to June 2015
Setting up a 250 seat capacity ballroom for both large and small groups based upon the needs of the client (classroom, wedding, and theater-style) while overseeing a staff of 6. Instructing the staff on the set-up and proper service for both sit-down and buffet dinners. Coordinating with the catering manager and chef to design and decorate the events per the client’s desires inclusive of what amenities were needed to properly accommodate the guests. Assigning the staff their duties and responsibilities for each event including side work, breakdown, and clean-up afterwards. Keeping track of and tabulating all staff time to make sure that they were paid the right commissions for their work.
During this period I also assisted with a major renovation of 231 hotel rooms removing old furniture and installing and setting up new furniture, hanging new wall pictures, and mounting televisions.
Georgia World Congress Center 285 Andrew Young International Boulevard Atlanta, GA 30313 404-***-****
Supervisor December 2000 to March 2007
Oversight of a staff of 12 people for the terrace restaurant at the GWCC. Responsible for assigning work stations and duties. Coordinated and communicated staffing requirements based upon building functions and what the needs were for the various events. Coordinated with the chef about food service inclusive of types of foods and types of event setups. Entrusted with stocking the bars and handling financial transactions involving thousands of dollars serving liquor. Given additional responsibilities serving customers and guest at other locations within the complex including the Phillips Arena, Centennial Park, Atlanta Falcons Dome and the racetrack. Primarily catered, with my staff of 12, to corporate sponsors, shareholders, and team owners in the private suites and super suites.
Days Inn Hotel 2020 Jefferson Davis Highway Arlington, VA 22202 703-***-****
Banquet Waiter January 1991 to November 1999
Serving guests during various functions in the hotel ballroom for sit down and buffet meals. Setting up tables and breaking down serving stations and general clean-up afterwards.
AWARDS AND ACKNOWLEDGEMENTS
Awarded for my extraordinary service and leadership by the Hilton Garden Inn in October 2017, June 2018, April and September 2019
Have successfully worked 20 years at this same hotel through 3 management companies and 2 hotel chain transitions (Days Inn, Radisson Hotel, and Hilton Garden Inn)
References available upon request