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customer relations

Hemet, CA
January 15, 2020

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***** ******* **

HEMET, CA *2544

Phone: 951-***-****


To obtain a position where professional experience and excellent people skills would be of value. Also have the opportunity to advance with a proven history of results.

Employment History

Reverse Mortgage Loan Officer

06/2016 – 06/2018 American Advisors Group 3800 W Chapman Ave Orange Ca

I got referrals from relationships I have been building in my area for years

I self generated leads through health fairs, chamber events, just talking to everyone

I educated seniors on the pros and cons, myths and realities of reverse mortgage

I would do what it took to be sure that they could at least Pre-qualify

I walked seniors through every step of the process to be sure they always understood what was happening and were in the process we were

I was there when the Notary came to sign docs so if there were any questions I was there to answer, and so that they were not alone in the house with someone they didn’t know

Special Event Coordinator & Sales Representative

01/2013 – present

I have been working for IVAD Communications on and off. I have worked with IVAD on and off for years. I set up and work events for them. I do prospecting and sales for them as well. I build a relationship with a client, by finding out what is important to that client, get and evaluate customer bill copy, broker it out to who can do the best for the client, Do proposals, go over that proposal to be sure they understand it, the implement the plan. I/We are always around to help with any customer service or billing issues.

Special Event Coordinator, Sales Representative

02/2004 - 03/2013

Rightway Site Services

530 Central Ave, Lake Elsinore, CA

Understanding customer needs vs. wants

Determining equipment how many and what kind

Educate customer as to what they need and why

Negotiating/Writing Contracts

Manage existing customer accounts

Find new business

Weekend Manager

Maintaining customer data base



Marketing and Promotions Manager

08/2002 - 02/2004

Imagine Marketing

27403 Ynez Rd. Suite 216, Temecula, CA

We built the events from conception through completion. I went to all kinds of events and talked to stores owners, restaurants, petting zoos, and equipment rental companies to find vendors. I built strong relationships with these people and a data base. Then based on the event I was building I could call the people from that base to fill the vendor spaces and provision the event. I worked with everyone from the advertising people and the volunteers.

I did anything it took from before to after to make the event a success.


I have excellent Customer Service skills. I like people and like to help people and that comes across on the phone. Sales & Marketing it's all about painting a picture. I can tell someone about the Item or service & usually up sell it. Once I understand the product I can train others. I do know Excel & Word.

Education History

Issuing Institution



Course of Study

John Muir High School

Pasadena, CA

High School Diploma

General High School Curriculum


Certification Title

Issuing Organization

Completion Date

Expiration Date

Chiropractic Assistant Certificate

LA College of Chiropractic


Massage Technician Certificate

The Institute of Psycho Structural Balancing


Esthetician License

Board of Barbering and Cosmetology.



Additional Information

Places that I have previously worked in are banks, car dealerships, salons, beauty supply, travel agency, temporary agency, chiropractic offices, catering service. I have done inside sales, outside sales, reception, telemarketing, dispatch, and elderly care.

I do volunteer work for a couple different chambers of commerce, the United Way, Golden Crown Productions, Reality Rally & several others.


Sue Hale, Sales Manager

Bomec International

11500 Olympic Blvd, Suite 400

Los Angeles, CA 90064

Office 800-***-****

Direct 800-***-****

Cell 310-***-****

Business reference known for 20+ years

Jacque Fowles, Manager

Healthcare Revenue Management Group

500 N San Diamas

San Diamas, Ca. 91773

888-***-**** ex 601 Office

626-***-**** Cell

Business reference known for 20+ years


IVAD Communications

9511 Mclennan Ave

Northridge Ca. 91343

Office 866-***-****

Cell 818-***-****

Fax 818-***-****

Business reference known for 20+ years

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