ERIKA

AGAJ

PROFILE

Well organized, creative and

motivated individual with strong work

ethic and ability to work

independently. Strong organizational

and team collaboration skills with

experience in improving processes.

CONTACT

PHONE:

+383 (0) 49 390 665

EMAIL:

adbbe5@r.postjobfree.com

LOCATION:

Gjilan, Kosovo

SKILLS

computer proficient

MS office proficiency

administrative support

paperwork drafting

costumer service

quick learner

good listening skills

time management

problem- solving

decision-making

teamwork

WORK EXPERIENCE

Customer Services & Pizza Maker

ICSG – Domino's Pizza Kosovo, Gjilan, Kosovo

06/2019 – 08/2019

Tasks

Organized work areas to foster efficiency and model exceptional kitchen etiquette.

Completed training to learn additional techniques for making new and seasonal items.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.

Provided product information and menu item explanation in consideration of dietary restrictions.

Assisted guests, including offering personable greetings and taking orders.

Private English Language Tutor

Self-employed, Prishtina, Kosovo

01/2019 – 05/2019

Tasks

Educated students on study tips and exam strategies.

Crafted effective learning plans to address students' writing weaknesses and strengths.

Created special handouts, study guides and assessments to evaluate and boost student knowledge.

Responded to afterhours email and telephone requests to provide students assistance with specific questions.

Prepared lesson plans to meet goals identified in students' individualized study plans.

Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.

Currency Trader

Self-employed, Gjilan, Kosovo

10/2018 – 02/2019

Tasks

Monitored social media and online sources for industry trends.

Created database to achieve different currency trends

Analyzed chats

Forecasted potential entry/closing points (buy/sell) Housekeeping

Superior Shores Resort, Two Harbors, MN, USA

05/2018 – 09/2015

Tasks

Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.

Completed laundry services with special attention to care instructions.

Verified that all storage areas and carts were clean and organized.

Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.

Kept building entryway glass clean and polished for professional presentation.

Cleaned and changed bedspreads, blankets and mattresses.

Documented and reported all necessary repairs.

Sales Clerk

Raskovic, Gjilan, Kosovo

09/2016 – 08/2017

Travel agency and an authorized distributor of IPKO Telecommunications, MoneyGram, Moneta

Tasks

Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.

Kept front check out area clean and organized for efficient service.

Answered customer questions about products and services, helped locate merchandise and promoted key items.

Supported promotional plans by updating signage with price changes. EDUCATION

Business Administration

University of the People, Sacramento, USA

04/2019 – Present

Specifications

Dean's List Term 5 of the 2018-2019 academic year

Dean's List Term 1 of the 2019-2020 academic year

Dean's List Term 2 of the 2019-2020 academic year Computer Science

Kadri Zeka University, Gjilan, Kosovo

10/2017 – 04/2018

Specifications

Withdrew before finishing the first year

Member of Rinia Studentore, freshmen year representative Social Science high school

Gymnasium Zenel Hajdini, Gjilan, Kosovo

09/2013 – 05/2016

Specifications

Graduated with 5.00/5.00 GPA

Member of the Youth Organization

Member of the volleyball club

Co- founder, leader, host and member of Debate Club

Elected to Junior Year president in the Youth Organization in 2014- 2015

Elected to Senior Year president in the Youth Organization in 2015- 2016

Elected to School president in the Youth Organization in 2015-2016

Won first place in General Knowledge and Geography quizzes - Junior year

VOLUNTARY WORK

2019-2020

Play2Educate – Local Youth Peacekeeper (LYP), facilitator and interpreter;

4H – Lead Volunteer;

2017-2018

KAND NGO - Project: “Behu Aktiv” (eng. – Be Active);

D4D - “Fair Volunteer”;

EdUSA Kosovo - AAC & Embassy USA& A.S.K - Volunteering at the Education USA University Fair - Kosovo 2017;

ODA Theater - “Hapu - Festival in open public spaces”;

Faces of Kosovo – interpreter;

Harvest Festival in Duluth, MN;

2016

NGO KCIC – Project: "Increasing participation of the citizens in the process of decision making in Gjilan applying social medias";

EdUSA Kosovo & Embassy USA & A.A.C & A.S.K - Volunteering at the Education USA University Fair - Kosovo 2016;

KAND NGO - Project: "Multi-Cult Festival 2016" & “Youth Jam”;

Science for change - Change is in the AIR;

Rotaract Club Anamorva - Project: “Stop Human Trafficking”;

American Advising Center–EdUSA - 47h of volunteering in the office.

COURSES, TRAININGS AND

PARTICIPATIONS

2017-2019

Kosovo 2.0 & S'Bunker - “truAktiv” (Eng.-“Active Brain”);

KDI - “Youth in politics”;

RYCO & YIHR - Rozaje Study Tour - 2017;

UNMIK - United Nations Mission in Kosovo and United Youth Task Force - “1st UN Youth Assembly in Kosovo”;

AUKxRIT - RED-T;

2014-2016

Municipality Math Competition for high schools;

CISCO - IT Essentials Course;

Education USA Advising Center Kosovo - Three months, semi- intensive, SAT English & Math Preparatory Courses - College Prep Club;

KMUNA - Delegate in the 1st Edition of the KMUNA Conference;

UNDP & Kosovo's Police – Multiethnic Camp;

Debate Center & Friedrich Ebert Stiftung – for participating in training for British Parliamentary style debate;

INPO - “Activism School;

Youth Activism Center - “Social Networks and European Education”;

2010-2013

Oxford Studio - English course;

Key Center - Beendet den Anfangskurs - ERSTES NIVEAU.

Contact this candidate