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Gjilan, Serbia
January 15, 2020

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Well organized, creative and

motivated individual with strong work

ethic and ability to work

independently. Strong organizational

and team collaboration skills with

experience in improving processes.



+383 (0) 49 390 665



Gjilan, Kosovo


computer proficient

MS office proficiency

administrative support

paperwork drafting

costumer service

quick learner

good listening skills

time management

problem- solving




Customer Services & Pizza Maker

ICSG – Domino's Pizza Kosovo, Gjilan, Kosovo

06/2019 – 08/2019


Organized work areas to foster efficiency and model exceptional kitchen etiquette.

Completed training to learn additional techniques for making new and seasonal items.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.

Provided product information and menu item explanation in consideration of dietary restrictions.

Assisted guests, including offering personable greetings and taking orders.

Private English Language Tutor

Self-employed, Prishtina, Kosovo

01/2019 – 05/2019


Educated students on study tips and exam strategies.

Crafted effective learning plans to address students' writing weaknesses and strengths.

Created special handouts, study guides and assessments to evaluate and boost student knowledge.

Responded to afterhours email and telephone requests to provide students assistance with specific questions.

Prepared lesson plans to meet goals identified in students' individualized study plans.

Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.

Currency Trader

Self-employed, Gjilan, Kosovo

10/2018 – 02/2019


Monitored social media and online sources for industry trends.

Created database to achieve different currency trends

Analyzed chats

Forecasted potential entry/closing points (buy/sell) Housekeeping

Superior Shores Resort, Two Harbors, MN, USA

05/2018 – 09/2015


Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.

Completed laundry services with special attention to care instructions.

Verified that all storage areas and carts were clean and organized.

Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.

Kept building entryway glass clean and polished for professional presentation.

Cleaned and changed bedspreads, blankets and mattresses.

Documented and reported all necessary repairs.

Sales Clerk

Raskovic, Gjilan, Kosovo

09/2016 – 08/2017

Travel agency and an authorized distributor of IPKO Telecommunications, MoneyGram, Moneta


Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.

Kept front check out area clean and organized for efficient service.

Answered customer questions about products and services, helped locate merchandise and promoted key items.

Supported promotional plans by updating signage with price changes. EDUCATION

Business Administration

University of the People, Sacramento, USA

04/2019 – Present


Dean's List Term 5 of the 2018-2019 academic year

Dean's List Term 1 of the 2019-2020 academic year

Dean's List Term 2 of the 2019-2020 academic year Computer Science

Kadri Zeka University, Gjilan, Kosovo

10/2017 – 04/2018


Withdrew before finishing the first year

Member of Rinia Studentore, freshmen year representative Social Science high school

Gymnasium Zenel Hajdini, Gjilan, Kosovo

09/2013 – 05/2016


Graduated with 5.00/5.00 GPA

Member of the Youth Organization

Member of the volleyball club

Co- founder, leader, host and member of Debate Club

Elected to Junior Year president in the Youth Organization in 2014- 2015

Elected to Senior Year president in the Youth Organization in 2015- 2016

Elected to School president in the Youth Organization in 2015-2016

Won first place in General Knowledge and Geography quizzes - Junior year



Play2Educate – Local Youth Peacekeeper (LYP), facilitator and interpreter;

4H – Lead Volunteer;


KAND NGO - Project: “Behu Aktiv” (eng. – Be Active);

D4D - “Fair Volunteer”;

EdUSA Kosovo - AAC & Embassy USA& A.S.K - Volunteering at the Education USA University Fair - Kosovo 2017;

ODA Theater - “Hapu - Festival in open public spaces”;

Faces of Kosovo – interpreter;

Harvest Festival in Duluth, MN;


NGO KCIC – Project: "Increasing participation of the citizens in the process of decision making in Gjilan applying social medias";

EdUSA Kosovo & Embassy USA & A.A.C & A.S.K - Volunteering at the Education USA University Fair - Kosovo 2016;

KAND NGO - Project: "Multi-Cult Festival 2016" & “Youth Jam”;

Science for change - Change is in the AIR;

Rotaract Club Anamorva - Project: “Stop Human Trafficking”;

American Advising Center–EdUSA - 47h of volunteering in the office.




Kosovo 2.0 & S'Bunker - “truAktiv” (Eng.-“Active Brain”);

KDI - “Youth in politics”;

RYCO & YIHR - Rozaje Study Tour - 2017;

UNMIK - United Nations Mission in Kosovo and United Youth Task Force - “1st UN Youth Assembly in Kosovo”;



Municipality Math Competition for high schools;

CISCO - IT Essentials Course;

Education USA Advising Center Kosovo - Three months, semi- intensive, SAT English & Math Preparatory Courses - College Prep Club;

KMUNA - Delegate in the 1st Edition of the KMUNA Conference;

UNDP & Kosovo's Police – Multiethnic Camp;

Debate Center & Friedrich Ebert Stiftung – for participating in training for British Parliamentary style debate;

INPO - “Activism School;

Youth Activism Center - “Social Networks and European Education”;


Oxford Studio - English course;

Key Center - Beendet den Anfangskurs - ERSTES NIVEAU.

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