Social Media Office
Resume:
ERIKA
AGAJ
PROFILE
Well organized, creative and
motivated individual with strong work
ethic and ability to work
independently. Strong organizational
and team collaboration skills with
experience in improving processes.
CONTACT
PHONE:
+383 (0) 49 390 665
EMAIL:
*****.*****@*****.***
LOCATION:
Gjilan, Kosovo
SKILLS
computer proficient
MS office proficiency
administrative support
paperwork drafting
costumer service
quick learner
good listening skills
time management
problem- solving
decision-making
teamwork
WORK EXPERIENCE
Customer Services & Pizza Maker
ICSG – Domino's Pizza Kosovo, Gjilan, Kosovo
06/2019 – 08/2019
Tasks
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Completed training to learn additional techniques for making new and seasonal items.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
Provided product information and menu item explanation in consideration of dietary restrictions.
Assisted guests, including offering personable greetings and taking orders.
Private English Language Tutor
Self-employed, Prishtina, Kosovo
01/2019 – 05/2019
Tasks
Educated students on study tips and exam strategies.
Crafted effective learning plans to address students' writing weaknesses and strengths.
Created special handouts, study guides and assessments to evaluate and boost student knowledge.
Responded to afterhours email and telephone requests to provide students assistance with specific questions.
Prepared lesson plans to meet goals identified in students' individualized study plans.
Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.
Currency Trader
Self-employed, Gjilan, Kosovo
10/2018 – 02/2019
Tasks
Monitored social media and online sources for industry trends.
Created database to achieve different currency trends
Analyzed chats
Forecasted potential entry/closing points (buy/sell) Housekeeping
Superior Shores Resort, Two Harbors, MN, USA
05/2018 – 09/2015
Tasks
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Completed laundry services with special attention to care instructions.
Verified that all storage areas and carts were clean and organized.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Kept building entryway glass clean and polished for professional presentation.
Cleaned and changed bedspreads, blankets and mattresses.
Documented and reported all necessary repairs.
Sales Clerk
Raskovic, Gjilan, Kosovo
09/2016 – 08/2017
Travel agency and an authorized distributor of IPKO Telecommunications, MoneyGram, Moneta
Tasks
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Kept front check out area clean and organized for efficient service.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Supported promotional plans by updating signage with price changes. EDUCATION
Business Administration
University of the People, Sacramento, USA
04/2019 – Present
Specifications
Dean's List Term 5 of the 2018-2019 academic year
Dean's List Term 1 of the 2019-2020 academic year
Dean's List Term 2 of the 2019-2020 academic year Computer Science
Kadri Zeka University, Gjilan, Kosovo
10/2017 – 04/2018
Specifications
Withdrew before finishing the first year
Member of Rinia Studentore, freshmen year representative Social Science high school
Gymnasium Zenel Hajdini, Gjilan, Kosovo
09/2013 – 05/2016
Specifications
Graduated with 5.00/5.00 GPA
Member of the Youth Organization
Member of the volleyball club
Co- founder, leader, host and member of Debate Club
Elected to Junior Year president in the Youth Organization in 2014- 2015
Elected to Senior Year president in the Youth Organization in 2015- 2016
Elected to School president in the Youth Organization in 2015-2016
Won first place in General Knowledge and Geography quizzes - Junior year
VOLUNTARY WORK
2019-2020
Play2Educate – Local Youth Peacekeeper (LYP), facilitator and interpreter;
4H – Lead Volunteer;
2017-2018
KAND NGO - Project: “Behu Aktiv” (eng. – Be Active);
D4D - “Fair Volunteer”;
EdUSA Kosovo - AAC & Embassy USA& A.S.K - Volunteering at the Education USA University Fair - Kosovo 2017;
ODA Theater - “Hapu - Festival in open public spaces”;
Faces of Kosovo – interpreter;
Harvest Festival in Duluth, MN;
2016
NGO KCIC – Project: "Increasing participation of the citizens in the process of decision making in Gjilan applying social medias";
EdUSA Kosovo & Embassy USA & A.A.C & A.S.K - Volunteering at the Education USA University Fair - Kosovo 2016;
KAND NGO - Project: "Multi-Cult Festival 2016" & “Youth Jam”;
Science for change - Change is in the AIR;
Rotaract Club Anamorva - Project: “Stop Human Trafficking”;
American Advising Center–EdUSA - 47h of volunteering in the office.
COURSES, TRAININGS AND
PARTICIPATIONS
2017-2019
Kosovo 2.0 & S'Bunker - “truAktiv” (Eng.-“Active Brain”);
KDI - “Youth in politics”;
RYCO & YIHR - Rozaje Study Tour - 2017;
UNMIK - United Nations Mission in Kosovo and United Youth Task Force - “1st UN Youth Assembly in Kosovo”;
AUKxRIT - RED-T;
2014-2016
Municipality Math Competition for high schools;
CISCO - IT Essentials Course;
Education USA Advising Center Kosovo - Three months, semi- intensive, SAT English & Math Preparatory Courses - College Prep Club;
KMUNA - Delegate in the 1st Edition of the KMUNA Conference;
UNDP & Kosovo's Police – Multiethnic Camp;
Debate Center & Friedrich Ebert Stiftung – for participating in training for British Parliamentary style debate;
INPO - “Activism School;
Youth Activism Center - “Social Networks and European Education”;
2010-2013
Oxford Studio - English course;
Key Center - Beendet den Anfangskurs - ERSTES NIVEAU.
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