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Security Officer Customer Service

Dallas, TX
January 15, 2020

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Great Leadership


Exceptional Judgement and decision-making skills

Result oriented with over 10 years of warehouse experience

** ***** ** ******** ******* experience

Exceptional Judgement and decision-making skills

Ability to exceed goals and deadlines with high attention to detail

Ability to collaborate while able to work independently

Strong written and verbal skills

Ability to work effectively under pressure

Professional Experience

Panini America: Shipping and receiving Supervisor/Dispatcher May 2017 – Currently

Train and Oversee Shipping & Receiving Associates

Train associates to Use shipping software (UPS, FedEx, DHL, etc.), MS Office, and ERP systems

Assemble orders and prepare sports memorabilia for shipment

Record shipment data including weight charges and space availability

Report damages and discrepancies to request reimbursement or reshipment

Prepares monthly production and volume reports to measure productivity and make comparisons

Dispatch the required teams to care for specific fulfillment needs

Prepares billing charges

Frito Lay: Material Handler Lead Feb 2016 – April 2017

Received and distributed products/merchandise

Maintained weekly inventory reports

Trained new employees on protocol and company standards

Universal Protection: Private Security Professional Nov 2014 – Feb 2016

Prevent and deter property invasions

Remove threat of loss by monitoring assigned grounds

Defend against vandalism and theft including illegal activity and certain terrorism

Exercises quality judgment to determine best action

Responds to and resolves any concerns that the client has

Thoroughly reviews surveillance cameras for suspicious activity

Novo One: All State Road Side Assistant April 2015 – Oct 2015

Handles inbound and outbound calls from secondary entities such as Tow Companies and Auto Mechanic shops

Responded to and resolved coverage issues promptly

Relayed payment quotes to clients

Scheduled all arrangements for vehicle towing and repair for the client

Educated Clients on their coverage benefits per their current election

Securitas USA: Private Security Officer Supervisor Jun 2012 – Feb 2015

Secured various locations from the Fox 4 News studio to Private Luxury Estates of Dallas

Guarded areas for high profile clients who required extreme diligence

Protected the communities’ assets and sensitive information


Diploma - Winfree Academy - June 2009

Currently a Radiology student at Parker University

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