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Customer Service Manager

Raleigh, NC
January 15, 2020

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Margaret Mckensie Sledge

Contact Info:

Cell Phone: 919-***-****


Address: **** ******* *****, *******, ** 27612

June 2012-July 2013 Noodles & Co. Raleigh, NC

My outgoing, detail-oriented, punctual personality, and my ongoing education make me a strong candidate for this position. I have also taken several classes geared toward professional research and project managment as well as creative problem solving. Although I am a college student, I am not a typical college student. I have put myself through school working such jobs as restaurant server, customer service and training and development all of which enhance my formal education by giving me valuable insights and experiences interacting with all types of people and situations which I feel are important. I have the creativity, maturity, and skills to succeed in life.

November 2012- December 2013 Noodles and Co. Raleigh, NC

Cashier/ Waitress

●Regularly interacted with guests to obtain feedback on product quality and service levels.

●Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

●Ran Food

●Cleared Tables

●Kept dinning room clean and organized

●Memorization of menu and prices

November 2013-May 2014 Brueggers Bagels Raleigh, NC

Front Line

●Comprehensive knowledge of food and catering trends

●Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.

●Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.

●Practiced safe food handling procedures at all times.

●Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.

●Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

May 2014-January 2016 Jerry’s Artarama Raleigh, NC

Customer Service Rep.919-***-****

●Skilled Customer Service rep. committed to addressing customer concerns with speed, accuracy and professionalism.

●Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction

●Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty

● Call Center Representative versed in customer support in high call volume environments. Computer skills and telephone etiquette.

January 2016-November 2016 Walgreens Raleigh, NC

Sales Associate 919-***-****

●Verbal communication for providing customer assistance

●Maintain constant presence on sales floor to address customer needs

●Recommend appropriate and direct or lead customers to selections

●Inquire about buying experience, item preference, and future purchases

●Enthusiastically conversed with customers about purchases needs and available products

●Prepared for promotions by rearranging stock, adding signage, and retagging merchandise

●Provided information regarding store policies, produc manufacturers, and popular items

November 2016- September 2018 Amazon Durham, NC

●Operates on the sort floor with multiple job duties at any given time

●Performed production duties as needed

Loading/unloading trucks

Picking and scanning packages to correct pallets(up to 50lbs)

Effecient sorting of packages

Closing/opening of pallets with correct paperwork

Locate and bring products to designated area

●Maintain quality and quantity threw inventory control by following rules and regulations

●Maintain a safe clean work environment; pallet area workstations and shipping area.

August 2018- December 2019 Spoonflower Co. Durham, NC

Print Operations

●Plan, develop, or implement warehouse safety and security programs and activities.

●Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.

●Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.

●Respond to customers' or shippers' questions and complaints regarding storage and distribution services.

●Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.


August 2008- June 2011 Needham B. Broughton High School Raleigh, NC

High School Diploma

Currently Attending Wake Technical college Raleigh, NC

Applied Science Associate Degree


●Cate Foy



-Jerry’s Artarama: Copywriter

●Corey Monette



-Chili’s Bar&Grill: Server

-State Farm Insurance: Insurance Advisor

●Alisha Robinson



-RTP: 401k Rep. At Fidelity Investments

Contact this candidate