Assistant Customer
Resume:
ASHRAF HUSAIN UMAR FAROOQ
ADMINISTRATIVE OFFICER - VEHICLE & DRIVER
CONTACT
***************@*****.***
PROFILE
I am a self-motivated and enthusiastic transport professional with several years’ experience in this industry. I have good experience and understanding of the whole process. I have good people management skills and have been working as an Administrative Officer now for the last few years and feel that I can manage people and situations well.
I am organized, thorough and enjoy ensuring that my work area runs as smoothly as it possibly can and that we work well to our targets and agreements that we have in place.
SKILLS
Interpersonal and Supervision
Skills
Generating and Implementing
New Ideas
Analytical Thinking
Excellent in Arabic Typing
EXPERIENCE
HALA TAXI ADMINISTRATIVE OFFICER 2017-2019
CARS TAXI COMPANY DUBAI
Hala Taxi
Daily Analyze and Supervision of Assigned Hala Taxi Drivers and Monitor to Ensure Proper and Consistent Performance of Duties, Booking Jobs Acceptance, Taxi Availability During Peak and Off-Peak Business Hours, Distributing of Taxis in All Regions of Dubai To Maintain the KPI Standard Of RTA
Direction to Drivers for Time/Income Utilization
Monitoring of Taxi and Driver Availability
Monitoring and Analyzing of Low Income and Report to The Management,
Counsel and Action Plan for Low Income Drivers
Hourly Fleet Vehicle Statistics
Off Line Vehicles
Late Sign on Of Drivers for Shift Duty
Action Take for Booking Message Rejection Per Area & Hour - Manual/Timeout by Drivers
Logged Off Kilometer by Drivers
Black Trips by Drivers
Track and Assistant of Lost & Found for Customer Belongings
Attend Meeting with RTA About Terminated Drivers
Visit Concern in RTA For Driver’s Grievance
Entry and Account of RTA Fines
Action Plan for Corrective Training About Fines & Customer Complaints
Action Plan for Corrective Training About “Bad Rated Captains” For
‘Careem ‘
Take Over and Hand Over Vehicle to The Drivers Due to Disciplinary Action
Use Company Database (Orbit/Portal) For All Kind of Routine Job
Change Partnership of Taxi to Optimize the Utilization EDUCATION
B.A in Arabic & Islamic studies
M.A in Arabic & Islamic studies
ACCOMPLISHMENTS
PARTICIPATED IN TRAINING PROGRAMME
ON QUALITY & SERVICE EXCELLENCE
CONDUCTED BY UITP
RECEIVED APPRECIATION AWARDS FROM
RTA FOR BEST COORDINATION AND
SUPPORT
PERSONAL DETAILS
NATIONALITY: INDIAN
D.O.B: 09.03.1978
LICENCE: UAE LIGHT DRIVING LICENCE
ADDRESS: AL RASHIDHIYA 1, AJMAN
COMPLAINT INVESTIGATOR /CUSTOMER RELATION
OFFICER/RTA CO ORDINATOR 2014-2016
CARS TAXI COMPANY DUBAI
Receive Complaints Through CRM from RTA
System Documentation Update in Portal and Keep Record
Counsel the Drivers and Send Them for Corrective/Refresh Training for Complaints
Action Plan for Customer Complaints Such
Warning/Undertaking/Issue Fine/Termination
Action Plan for RTA Fines and Create Ideas to Reduce the Fines
Entry and Account of RTA Fines
Receive Complaints by Mail/Telephone/WhatsApp From Customer and Solve Issues/Fulfil the Requirements
Track and Assistant of Lost &Found for Customer Belongings
Coordinate with RTA Lost & Found Department
Handle Store for Customer Belongings & Delivery Found Items to Customers
COMPLAINT INVESTIGATOR & CO ORDINATOR 2013
DUBAI RTA (Road & Transport Authority of Government of Dubai)
Receive Complaints through CRM
System Documentation, Prepare Driver Detail and Keep Record
Co-Ordinate with All Taxi Companies in Dubai
Schedule Investigation Session for All Taxi Company Taxi Drivers in Dubai
Counsel the Drivers and Send Them for Corrective/Refresh Training for Complaints
Action Plan for Customer Complaints Such as
Warning/Undertaking/Issue Fine/Termination
VEHICLE ADMINISTRATIVE OFFICER 2007-2012
CARS TAXI COMPANY-AJMAN
Daily Analyze and Supervision Of 500 Taxi’s
Plan & Follow Up for New Vehicle Registration and Vehicle Renewal
Plan & Follow Up for Vehicle Test of Ajman Transport Authority
Plan & Follow Up for New Taxi Permit Cards and Renewal For 500 Drivers
Co-Ordinate Between Company and Ajman Transport Authority
Visit Transport & Traffic Authorities for Paying Fines
Action Plan for Ajman Transport Authority Fines of Drivers
Plan/ Counsel the Drivers and Send Them for Corrective/Refresh Training for Complaints and fines
Create Ideas to Reduce the Fines
Entry and Account of AJMAN TRANSPORT AUTHORITY Fines
Follow Up of Taxi Sticker Jobs
Contact this candidate