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Assistant Customer

Location:
Qatar
Salary:
8000 AED
Posted:
January 15, 2020

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Resume:

ASHRAF HUSAIN UMAR FAROOQ

ADMINISTRATIVE OFFICER - VEHICLE & DRIVER

CONTACT

055*******

adbbc5@r.postjobfree.com

PROFILE

I am a self-motivated and enthusiastic transport professional with several years’ experience in this industry. I have good experience and understanding of the whole process. I have good people management skills and have been working as an Administrative Officer now for the last few years and feel that I can manage people and situations well.

I am organized, thorough and enjoy ensuring that my work area runs as smoothly as it possibly can and that we work well to our targets and agreements that we have in place.

SKILLS

Interpersonal and Supervision

Skills

Generating and Implementing

New Ideas

Analytical Thinking

Excellent in Arabic Typing

EXPERIENCE

HALA TAXI ADMINISTRATIVE OFFICER 2017-2019

CARS TAXI COMPANY DUBAI

Hala Taxi

Daily Analyze and Supervision of Assigned Hala Taxi Drivers and Monitor to Ensure Proper and Consistent Performance of Duties, Booking Jobs Acceptance, Taxi Availability During Peak and Off-Peak Business Hours, Distributing of Taxis in All Regions of Dubai To Maintain the KPI Standard Of RTA

Direction to Drivers for Time/Income Utilization

Monitoring of Taxi and Driver Availability

Monitoring and Analyzing of Low Income and Report to The Management,

Counsel and Action Plan for Low Income Drivers

Hourly Fleet Vehicle Statistics

Off Line Vehicles

Late Sign on Of Drivers for Shift Duty

Action Take for Booking Message Rejection Per Area & Hour - Manual/Timeout by Drivers

Logged Off Kilometer by Drivers

Black Trips by Drivers

Track and Assistant of Lost & Found for Customer Belongings

Attend Meeting with RTA About Terminated Drivers

Visit Concern in RTA For Driver’s Grievance

Entry and Account of RTA Fines

Action Plan for Corrective Training About Fines & Customer Complaints

Action Plan for Corrective Training About “Bad Rated Captains” For

‘Careem ‘

Take Over and Hand Over Vehicle to The Drivers Due to Disciplinary Action

Use Company Database (Orbit/Portal) For All Kind of Routine Job

Change Partnership of Taxi to Optimize the Utilization EDUCATION

B.A in Arabic & Islamic studies

M.A in Arabic & Islamic studies

ACCOMPLISHMENTS

PARTICIPATED IN TRAINING PROGRAMME

ON QUALITY & SERVICE EXCELLENCE

CONDUCTED BY UITP

RECEIVED APPRECIATION AWARDS FROM

RTA FOR BEST COORDINATION AND

SUPPORT

PERSONAL DETAILS

NATIONALITY: INDIAN

D.O.B: 09.03.1978

LICENCE: UAE LIGHT DRIVING LICENCE

ADDRESS: AL RASHIDHIYA 1, AJMAN

COMPLAINT INVESTIGATOR /CUSTOMER RELATION

OFFICER/RTA CO ORDINATOR 2014-2016

CARS TAXI COMPANY DUBAI

Receive Complaints Through CRM from RTA

System Documentation Update in Portal and Keep Record

Counsel the Drivers and Send Them for Corrective/Refresh Training for Complaints

Action Plan for Customer Complaints Such

Warning/Undertaking/Issue Fine/Termination

Action Plan for RTA Fines and Create Ideas to Reduce the Fines

Entry and Account of RTA Fines

Receive Complaints by Mail/Telephone/WhatsApp From Customer and Solve Issues/Fulfil the Requirements

Track and Assistant of Lost &Found for Customer Belongings

Coordinate with RTA Lost & Found Department

Handle Store for Customer Belongings & Delivery Found Items to Customers

COMPLAINT INVESTIGATOR & CO ORDINATOR 2013

DUBAI RTA (Road & Transport Authority of Government of Dubai)

Receive Complaints through CRM

System Documentation, Prepare Driver Detail and Keep Record

Co-Ordinate with All Taxi Companies in Dubai

Schedule Investigation Session for All Taxi Company Taxi Drivers in Dubai

Counsel the Drivers and Send Them for Corrective/Refresh Training for Complaints

Action Plan for Customer Complaints Such as

Warning/Undertaking/Issue Fine/Termination

VEHICLE ADMINISTRATIVE OFFICER 2007-2012

CARS TAXI COMPANY-AJMAN

Daily Analyze and Supervision Of 500 Taxi’s

Plan & Follow Up for New Vehicle Registration and Vehicle Renewal

Plan & Follow Up for Vehicle Test of Ajman Transport Authority

Plan & Follow Up for New Taxi Permit Cards and Renewal For 500 Drivers

Co-Ordinate Between Company and Ajman Transport Authority

Visit Transport & Traffic Authorities for Paying Fines

Action Plan for Ajman Transport Authority Fines of Drivers

Plan/ Counsel the Drivers and Send Them for Corrective/Refresh Training for Complaints and fines

Create Ideas to Reduce the Fines

Entry and Account of AJMAN TRANSPORT AUTHORITY Fines

Follow Up of Taxi Sticker Jobs



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