MIRZI MONEVA COMPO

Block *, Lot **, Bonifacio St., Susana Homes 2 Subd.,

Nursery Rd., Lagao, General Santos City, 9500

Mobile: 091********

adbbc1@r.postjobfree.com

CAREER OBJECTIVE

To obtain position and to leverage organizational and research skills to support internal and external communication and work with my fullest ability.

WORK EXPERIENCE

Six Eleven Global Teleservices

QUALITY ASSURANCE ANALYST (September2016-April 2018)

Listen, audit and review agents performance, evaluating against client and internal quality standards to ensure proper call handling which includes call monitoring, review of data entry/transactions processed (CRM), and evaluation of any other performance metric that may impact quality.

Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

Prepare daily, weekly, monthly reports and other documents using word processing, database, spreadsheet or Google Docs.

Participate in internal/external calibrations to ensure thorough understanding of client requirements.

Six Eleven Global Teleservices

CUSTOMER SERVICE REPRESENTATIVE (July-September 2016)

Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes

Ensure customers are satisfied with products, services, features and process transactions such as orders, payments and refunds (CRM).

EDUCATIONAL BACKGROUND

STI College of General Santos City

Bachelor of Science in Business Administration Major in Operations Management

Units Earned (2013-2016)

Patriarch Ambassador College of the Philippines Inc.

Information and Communication Technology

Units Earned (2012-2013)

Birth Date : December 18, 1994

Birth Place : Kolambugan, Lanao del Norte

Age : 25

Gender : Female

Civil Status: Single

ADDITIONAL SKILLS

Knowledgeable in Microsoft Office, WPS and Google Docs

Fast typing and computer competences (50 wpm)

Good numeracy and English skills

Good web navigation/internet research