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Manager Customer Service

Location:
Ottawa, ON, Canada
Posted:
January 15, 2020

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Resume:

James Broughton

EDUCATION

Honours in Biochemistry & Microbiology, University of Ottawa

● Currently in 3rd year of undergraduate

● Expected to graduate in 2021

SKILLS & Certifications

● Experienced & certified lifeguard & aquatic activity instructor

● Familiar with R statistical programming language

● Experienced with Microsoft Office & basic business management, such as scheduling, payroll and finance management

● Experienced with chemistry laboratory procedure & safety, as well as software such as LabQuest

● Certified with a Pesticide Applicator License

● SmartServe Certified

● Experienced with GPS technology and mapping

● Working at Heights Certified

WORK EXPERIENCE

Boys & Girls Club of South Coast BC, Vancouver — Cabin Leader June 2017 - July 2017

● Creation of week long agendas and planning of overnight trips for a cabin of 8-12 children, organization of daily schedules, management of dietary needs.

● Management and caretaking of children for extended, overnight periods.

● Communication of a child's experience to parents and camp administrators.

Boys & Girls Club of South Coast BC, Vancouver — Kitchen Assistant July 2017 - August 2017

● Assisted with daily meal preparation for around 150 people.

● Maintained a high level of sanitation, organization and team morale.

● Working long days, starting early morning and ending late into the evening, usually from 5am to 8pm.

Boys & Girls Club of South Coast BC, Vancouver— Beach Lifeguard August 2017 - September 2017, & August 2016-September 2016

● Planned daily schedules and beach activities based on available equipment, beach/weather quality, and number of patrons attending the beach.

● Responsible for the safety of children and other staff attending the beach.

● Responsible for the maintenance and caretaking of the beach and beach equipment.

College Pro Window Cleaning, Ottawa — Technician and Marketing May 2018 - July 2018

● Satisfy high customer expectations, learned effective communication skills for marketing and customer satisfaction.

● Assisted in sales by door to door marketing and cold calling.

● Washing windows often required working on ladders and paying very close attention to detail.

248 Bell Street North

Ottawa, K1R 7E6

778-***-****

adbbak@r.postjobfree.com

LANGUAGES

English, Some French

GDG Canada, Ottawa — Environmental Technician

July - September 2018

● Responsible for the distribution of product to rain basins throughout the Greater Ottawa Area.

● Collection of treatment data and collection of samples to be used for research & detection of West Nile Virus and other diseases. College Pro Window Cleaning & Painting, Ottawa — Team Manager June-August 2019

● Creation of daily schedules for a team of window cleaning technicians.

● Manage finances & payroll for my team of workers as well as others under the same franchisee owner.

● Effective use of communication, compassion and competition required for custom satisfaction & marketing to create new jobs.

● Manage a team of window cleaning technicians and painters, overseeing their performance and teaching effective marketing and customer interaction skills.

VOLUNTEERING

Lighthouse Park Preservation Society

Vancouver, BC, 2014-2018

● Participate in preservation of park ecology through pulling of invasive species and nurturing native plants.

● Upkeep of park equipment, such as maintaining fences, signs and walkways.

Boys & Girls Club of South Coast BC, Vancouver — Volunteer Cabin Leader June 2016 - August 2016

● Assisted in the management of cabins, while learning to care for children and attend to administrative/planning duties.

Oktoberfest Ottawa — Beau’s All-Natural Brewing Co., Vankleek Hill, ON

● Attend a Smart Serve certification and serve alcoholic beverages at the festival.

● Checking guest’s bags and badges to make sure that no one was entering without pay or bringing alcoholic beverages in or out of the event. EXTRA-CURRICULAR ACTIVITIES

Environmental Club

September 2012- September 2018

● Participate in the promotion of proper recycling, collection and sorting of recyclable materials, maintaining compost.

● Upkeep of local gardens, use of some carpentry to build gardening equipment such as raised beds and sheds.

● Fundraising for the club through bottle drives, door to door and events. Chess Tutor

October 2018 - March 2019

● Participate in local chess tournament events.

● Assist in tutoring children who are enrolled in after-school chess clubs at various community centers/churches around Ottawa.



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