Service Representative Customer

PRABHJOT KAUR

Phone :647-***-**** E-mail: ********@*****.***

OBJECTIVE-

To obtain full-time job and to utilize my skills and academic background in an innovative and challenging atmosphere in order to fulfil the organization’s goals, as well as maintaining personal growth.

PROFESSIONAL SUMMARY

Effective team member and able to work independently with minimal supervision

Strong organizational, to handle multiple projects, and problem-solving skills with accurate attention to detail

Interpersonal Skills: Highly motivated, disciplined and resourceful, interact productively with people from diverse backgrounds through participation in student associations and professional experience

Communication Skills: Blog writing, Technical report writing, Mentoring

Application Software: Advanced MS Office and Excel and PowerPoint

SKILLS

Working knowledge regarding MS office.

Completed compulsory Audit training under Chartered Accountant.

Good communication skills

Can work efficiently with team as well as individual basis

Effective time management skills

Extrovert

Able to work with changing environment.

WORKEXPERIENCE

Dispatcher July- December 2019

Suhanna freight, Milton, ON, Canada

Conduct follow-up and processing of ACI and ACE.

Assist the drivers with pickup and delivery locations.

Responsible for all the administrative duties which includes all the accounting procedure.

Liaise with clients, brokers and colleagues regarding clearance of shipments, pickups and deliveries and customs related matters.

Great knowledge of XPERT software.

Efficiently and accurately complete and submit customs and other documentation, ensuring compliance with Canadian and US customs laws and regulations.

Answering the phone calls.

Managing the account payables and account receivable.

Conduct all the billing procedure.

Accountant November 2018- Up-to-date

Creative Glass, Mississauga, ON, Canada

Handle the accounts of the company on accounting software.

Communicate with the customers with phones or email regarding the orders.

Customer Service Representative 2017Aug -2018 cot

SCI Logistics, Brampton, ON, Canada

Working in Returns department

Working on SAP and Citrix by following company’s SOP

Managed customer calls and working towards to achieve daily targets.

Resolves customers issues by taking appropriate actions

Team member at Tim Horton’s and A and W2017 Jan - 2017 July

Mississauga, ON, Canada

Greet the customers and guide them regarding the Products available on the menu.

Take guest’s order and process them quickly.

Provide timely and courteous food and beverage services.

Generate the bill and collect the payment.

Responded to customer queries regarding menu and billing.

EDUCATION

Business Management (2 years) PG Diploma (January 2017-august 2018) Lambton college, Toronto, Ontario Canada.

Professionalism of Bachelor of Commerce Degree (August 2012- May 2015), Punjabi university Patiala, Punjab, India.

High School (Grade 12) Major in Commerce from C.B.S.E Board, India

Hobbies

Surfing on the Internet

Travelling

Talking with aged people

Keen to know about other cultures

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