Customer Service Assistant

Denice Reyes Customer

Service Representative/Virtual

Assistant

*****************@*****.***

916-***-****

#** ***. ******* **., ****** Duhat, Malabon,

Philippines

linkedin.com/in/denicereyes

Dashleyoung

Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities and also good at maintaining a friendly manner and calm, positive demeanour when handling complaints. WORK EXPERIENCE

Virtual Private Client Assistant

01/2019 Did Achievements/– admin 09/2019 tasks Tasks using Workplace, Slack, and Google Suites. Also used Trello to create tickets and his schedule.

SKILLS Typing Skill Google Suits Slack MS Word

Customer Service Email Support Virtual Assistant Data Entry

Customer Convergys Service Associate

04/2015 Live Achievements/– chat/11/2018 call Tasks support for AT&T postpaid account and also worked graveyard shift most of the time. Became a mentor for newbies as well.

ACHIEVEMENTS

Best Agent for the Team (04/2015 – 04/2016)

Covergys (AT&T Chat Support)

LANGUAGES

English

EDUCATION

Electronics Technological and University Communication of the Philippines Engineering 06/2013 – 10/2013

Filipino

INTERESTS

Reading Customer Service Typing

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