Customer Service Management System
Resume:
Rashell
Burkett
Chambersburg Pa 17201
*******.**@*****.***
Skills
Excellent at problem solving
Work well in fast pace environment
Customer Service Skills
Critical Thinking
Time Management
Documentation Skills
People Skills
Selling to Customer Needs
Knowledge of Microsoft Office
Including Excel and PowerPoint
Excellent written and verbal communication skills/ability to communicate in large and small groups
Self-Motivating
Able to direct individuals and groups to complete tasks
Knowledge with RTCIS and PrIME/RedPrairie
General Computer Knowledge
Attention to Detail
General Math Skills
Experience
06/2019-Present
Receiving Clerk/Ulta Beauty, Chambersburg Pa
Receive shipments and sign paperwork upon receipt, Inspect contents to ensure they are undamaged, Verify packages according to order and invoices, Label deliveries and allocate them to their designated place, Ensure invoices are signed and paid for satisfactory deliveries, Maintain accurate records and assist in inventory control
08/25/2014-05/2019
Transportation Coordinator/ DBSchenker, Shippensburg Pa
General customer service duties, Locating shipments and receipts, Updating Receipt information, Checking in trailers into the faulty, Attaching shipments and receipts to trailers, placing trailers and locations in and out of service, using company management system (Prime), giving directions to OTR Drivers, making sure all paperwork is properly counted for and all drivers had correct paperwork Problem solving transactions and solving any discrepancies, working with yard spotters to make sure all trailers were accounted for and working with them to make sure trailers were accounted for and in the correct location, Helping other departments within the warehouse problem solve issues, Identifying the weight of shipments, Completing lot, jack, and trailer audits, assisting in leading yard drivers in completing tasks.
09/2013 – 08/2014
Dock Check-in / Amazon.com, Carlisle Pa
Checking in product, Assigning locations for product, Sorting bulk items and single items, counting location bins, stowing small items.
06/2009 – 10/2012
Dispatch/ Foodlion DC, Greencastle Pa
Routing drivers with loads to be delivered, Writing up dispatch paperwork, Check-in trailers, Call stores to assure delivery time, Entering data for delivery’s that were done for the day
06/2007-12/2009
Bank Teller/Tower Bank, Greencastle Pa
Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. Recorded transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports. Cross-sold bank products by answering inquiries; informing customers of new services and product promotions. Took orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; completing safe-deposit box procedures. Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
4/2002-9/2005
Customer Service/K-Mart, Chambersburg Pa
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations, Operating scanners, scales, cash registers, and other electronics, Balancing the cash register and generating reports for credit and debit sales, Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer, Processing refunds and exchanges, resolving complaints, Bagging or wrapping purchases to ensure safe transport, Following all store procedures, Maintaining a clean workspace.
Education
JUNE 2004
High School Diploma / Penn Foster, Scranton Pa
General Diploma
February 2018 - Current
Business Administration/Purdue Global, Hagerstown MD
Business Management, Human Resources
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