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Customer Service Management System

Location:
Chambersburg, PA
Posted:
January 17, 2020

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Resume:

Rashell

Burkett

*** *********** *****

Chambersburg Pa 17201

717-***-****

adbb4w@r.postjobfree.com

Skills

Excellent at problem solving

Work well in fast pace environment

Customer Service Skills

Critical Thinking

Time Management

Documentation Skills

People Skills

Selling to Customer Needs

Knowledge of Microsoft Office

Including Excel and PowerPoint

Excellent written and verbal communication skills/ability to communicate in large and small groups

Self-Motivating

Able to direct individuals and groups to complete tasks

Knowledge with RTCIS and PrIME/RedPrairie

General Computer Knowledge

Attention to Detail

General Math Skills

Experience

06/2019-Present

Receiving Clerk/Ulta Beauty, Chambersburg Pa

Receive shipments and sign paperwork upon receipt, Inspect contents to ensure they are undamaged, Verify packages according to order and invoices, Label deliveries and allocate them to their designated place, Ensure invoices are signed and paid for satisfactory deliveries, Maintain accurate records and assist in inventory control

08/25/2014-05/2019

Transportation Coordinator/ DBSchenker, Shippensburg Pa

General customer service duties, Locating shipments and receipts, Updating Receipt information, Checking in trailers into the faulty, Attaching shipments and receipts to trailers, placing trailers and locations in and out of service, using company management system (Prime), giving directions to OTR Drivers, making sure all paperwork is properly counted for and all drivers had correct paperwork Problem solving transactions and solving any discrepancies, working with yard spotters to make sure all trailers were accounted for and working with them to make sure trailers were accounted for and in the correct location, Helping other departments within the warehouse problem solve issues, Identifying the weight of shipments, Completing lot, jack, and trailer audits, assisting in leading yard drivers in completing tasks.

09/2013 – 08/2014

Dock Check-in / Amazon.com, Carlisle Pa

Checking in product, Assigning locations for product, Sorting bulk items and single items, counting location bins, stowing small items.

06/2009 – 10/2012

Dispatch/ Foodlion DC, Greencastle Pa

Routing drivers with loads to be delivered, Writing up dispatch paperwork, Check-in trailers, Call stores to assure delivery time, Entering data for delivery’s that were done for the day

06/2007-12/2009

Bank Teller/Tower Bank, Greencastle Pa

Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. Recorded transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports. Cross-sold bank products by answering inquiries; informing customers of new services and product promotions. Took orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; completing safe-deposit box procedures. Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.

4/2002-9/2005

Customer Service/K-Mart, Chambersburg Pa

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations, Operating scanners, scales, cash registers, and other electronics, Balancing the cash register and generating reports for credit and debit sales, Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer, Processing refunds and exchanges, resolving complaints, Bagging or wrapping purchases to ensure safe transport, Following all store procedures, Maintaining a clean workspace.

Education

JUNE 2004

High School Diploma / Penn Foster, Scranton Pa

General Diploma

February 2018 - Current

Business Administration/Purdue Global, Hagerstown MD

Business Management, Human Resources



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