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Desktpo Support

Dubai, Emirate of Dubai, United Arab Emirates
January 14, 2020

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Desktop Support Professional Windows System Administrator

+971-********* (UAE)


An energetic IT Professional who is a holder of Bachelor of Networking Technologies and have 8 plus years of experience in IT Industry.


• Server Platforms • : Windows Server 2003

Windows Server 2008

Windows Server 2012

MS Exchange Server 2010/2013

Zentyal Server

• End Point Security • : Symantec Endpoint Security

• TrendMicro Endpoint Security

• Configuration Management Tool • : Microsoft System Center Configuration Manager

• Firewall • : CybeROAM

• Fortinet

• Routing and Switching • : Cisco Switches

• Virtualization • : VMware Workstation


• Microsoft Certified System Engineer (MCSE)

• Cisco Certified Network Associate (CCNA)

• Diploma in Computer Hardware and Networking


Sep’2018 to Present

Tanseeq Event Organizer, UAE

IT Administrator

• Provide Desktop support for End users.

• Administration and Management of IT infrastructure server including Domain controllers, DNS, DHCP on Windows Server platforms 2012.

• Handle day to day Zentyal administration support.

• Managing and configure cPanel, WHM

• Blue host web host handling

• Configure and maintain Windows user policies.

• Administrate Access Control and Biometric Attendance system.

• Provide Remote Support to End user.

• Maintain the production, by running a software and hardware diagnostic regularly in a stipulated time period.

• Making sure that the incidents get resolved with the SLAs. P a g e 2 3

• Managing Technical Documents.

• Configuring and maintain NAS system

• Install, Configuring and Maintain of Network Printer and Scanner July’2015 to Aug’2018 Muslim Education Trust for Coastal Area (METCA) Group of Institutions, India

Senior IT System Engineer

• Administrate and Manage AD, DNS, DHCP, Proxy Server and WDS

(Windows Deployment Services).

• Provide Troubleshooting and Technical System Support on Software and IT Hardware Components and Desktop Support.

• Manage and maintain corporate network which includes CISCO Routers and Switches.

• Managing Exchange 2010/2013 in a large, on-premise

• Expertise in handling mail routing and mail-flow related issues

• Administrate and Manage CyberROAM Firewall.

• Manage the IT related Procurement and ensure Supplier adherence to the SLA Agreements.

• Co-ordinate with System Integrators and other service provider.

• Ensure ISP adherence to the SLA Agreements and coordinate with service providers to solve issues related to ISP.

• Performing the daily health check & provide reports to the high-level management.

• Incident Handling and Management.

• Document and maintain technical procedures and processes.

• Monitor and support CCTV system

• Administrate Symantec Endpoint protection Server.

• Administrate SCCM for Patch Management.

• Create Users and assign permissions and passwords.

• Planning and deploy Group Policy and its management.

• Provides technical support by phone, remote screen sharing, and in person when required

• Provide Troubleshooting and Technical System Support on Software and Hardware Components and Desktop Support

Apr’ 2012 to Jun’ 2015 Next Education India Pvt. Ltd., India E- Learning Support Engineer

• Installation, Configuration and administration of Windows Sever 2008

• Installation, configuring and maintenance of Digital Class Room Network and Server.

• Managing DNS and DHCP Server.

• Participating in Scheduled Down Time.

• Report incidents to higher authorities.

• Prepare Technical Documents.

• Provide On Call Support and Remote Assistance.

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Jul’ 2010 to Nov’ 2011 NeST SFO Technologies Pvt Ltd., India IT Technician

• Provide L1 support to users.

• Configuring and Management of Network Printer and its Server.

• Manage MAC control on Access Points.

• Structured Cabling.

• Provide Remote Support through VNC Viewer.

• Installation and Configuration of Client and Server Operating Systems.

• Administrate Access Control and Biometric punching system.

• CCTV Camera Installation and its management.

• Get daily back up of CCTV footage to storage medium.

• Provide on call support and assistance

• Proper escalation of IT related incidents and troubles to concern team.

• Create Users and assign permissions.


2013 Bachelor of Networking Technologies

Sikkim Manipal University, India


• Date of Birth : 22ndMay 1989

• Sex : Male

• Nationality : Indian

• Marital Status : Married

• Language : English, Hindi, Tamil, Malayalam

• Driving License : Valid Indian Driving License

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