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Administrative Assistant Customer Care

Location:
Rawdat Al Khail, Qatar
Salary:
5000
Posted:
January 14, 2020

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Resume:

PROFILE

A highly competent professional with over 8 years of experience in varying fields, with expertise in Ticketing and Purchasing Control. Specializes on providing solid and essential support to department heads and key personnel. Possesses a proven ability to generate high-quality output, innovative ideas and solutions to problems. Flexible, with a strong motivation for continuous growth and learning.

Skills

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COMPETENCIES

Administrative Support

Recruitment Process

Document Control

Clerical Works

Customer Care

Email Management

Travels Management

Property Management

Front Office Services

Hospitality Service

SKILLS

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EXPERIENCES

Iskan Group for Trading and Contracting

Doha, Qatar

November 2010 - present

Positions: TICKETING COORDINATOR / RECEPTIONIST/ ADMINISTRATIVE ASSISTANT / HUMAN RESOURCES ASSISTANT

Duties and Responsibilities as Ticketing Coordinator/ Receptionist:

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed.

Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.

Performs other clerical duties such as filing, photocopying, and collating.

Booking tickets of all the Laborers and Staff.

Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;

Promoting equality and diversity as part of the culture of the organization

Duties and Responsibilities as Purchasing Officer:

Researching potential vendors

Comparing and evaluating offers from suppliers

Negotiating contract terms of agreement and pricing

Research potential vendors

Compare and evaluate offers from suppliers

Negotiate contract terms of agreement and pricing

Track orders and ensure timely delivery

Review quality of purchased products

Enter order details (e.g. vendors, quantities, prices) into internal databases

Maintain updated records of purchased products, delivery information and invoices

Prepare reports on purchases, including cost analyses

Monitor stock levels and place orders as needed

Coordinate with warehouse staff to ensure proper storage

Attend trade shows and exhibitions to stay up-to-date with industry trends

Duties and Responsibilities as Human Resources /Administrative Assistant:

Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.

Pays employees by calculating pay; distributing checks; maintaining records.

Administers student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.

Monitors unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review.

Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.

Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.

Documents human resources actions by completing forms, reports, logs, and records.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Accomplishes human resources department and organization mission by completing related results as needed.

Al-Johar Speed Truck Company

Doha, Qatar

June 2010 - November 2010

Position: ADMINISTRATIVE ASSISTANT / RECEPTIONIST

Duties and Responsibilities as Administrative Assistant / Receptionist:

Handle incoming calls and greeted visitors in professionals and friendly manners.

Establish good example to co-workers.

Inputting data in the system.

Filing record and important documents.

Do other clerical and administrative works in the office.

Inputting and retrieving records in the system.

Arrange a schedule and appointments.

Update appointment calendar.

schedule and coordinate meetings, appointments and travel arrangements for Managers

Maintain office supplies for department

Maintained the common filing system and file all letters sort and distribute incoming

mail to areas and staff within the organization, and dispatch outgoing mail write business

letters, reports or office memoranda using word processing programs answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries operate a range of office machines such as photocopiers, computers

and faxes file papers and documents

Undertake other duties such as banking, credit control or payroll functions.

Jollibee Foods Corporation

Naga City, Philippines

February 2009 - April 2010

Positions: MARKETING ASSISTANT CREW / CUSTOMER CARE REPRESENTATIVE

Duties and Responsibilities as Marketing Assistant Crew:

Supervised and assist my staff for their daily routine work.

Responsible to train and develop new hire crew or staff.

Checked all inventory items or stocks of our store.

Checked all the important documents or contract.

Updating all the unclosed and closed contracts

Duties and Responsibilities as Customer Care Representative:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

Keep records of customer interactions, process customer accounts and file documents

Liberty Commercial Center (LCC)

Naga City, Philippines

March 2008 – November 2008

Position: SALES EXECUTIVE

Duties and Responsibilities as Marketing Assistant Crew:

Conduct sales training of merchandise to the general public, clients and visitors involving retail financial transactions (cash, checks and/or credit cards).

Stock merchandise on shelves, check in new inventory, and build effective merchandise displays.

Dust and clean merchandise, fixtures and shelves, and maintain display lighting, etc.

Assist in researching, selecting, ordering and marketing merchandise.

Assist with developing promotional materials

Provide incidental leadership to volunteers and other as may be required.

Assist in maintaining and reconciling inventory, cash and sales receipts, determining effective pricing strategies, preparing daily deposits, financial statements and other routine reports as required.

EDUCATION

DIPLOMA IN COMPUTER STUDIES

AMA COMPUTER LEARNING CENTER

Naga City, Philippines

January 2010

SECONDARY LEVEL

PILI NATIONAL HIGH SCHOOL

Pawili-Pili, Naga City, Philippines

March 2009

PERSONAL DATA

Birthdate : October 23,1989

Age : 29 years Old

Status : Single

Language Spoken : English Filipino

Passport # : EC3739359

VISA Status : Transferable

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SEMINARS

Summer Workshop in Community Base

(Philippine Educational Theatre Arts Association)

Personality Development Program

Suitable Positions:

Administrative Support

Recruitment Process

Document Control

Clerical Works

Email Management

Travels Management

Front Office Services

Hospitality

Customer Care



Contact this candidate