Customer Service Microsoft Office
Resume:
CURRICULUM VITAE
Personal Details: Marsha Mars Y. Tiro
Residential Address: Flat 213, Al Amal Building, Burdubai, Dubai
Mobile number: +971*********
Email add: ***********@*****.***
Cordova Home Village
Waitress (March 2013 – 2014)
As you step in the island of Cordova, Cebu Philippines. You will find a place call home and a soothing sea breeze that touches and embraces your spirit. A perfect location for your kids and family and a reliable customer service you won’t find anywhere else.
Duties and Responsibilities
Greets guests and presents them with the menu.
Informs guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and also try to upsell.
Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
Obtaining revenues, issuing receipts, accepting payments, returning the change.
Performing basic cleaning tasks as needed or directed by supervisor.
Filling in for absent staff as needed
Communicate to the guest and provide assistance with their queries.
Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
Server food and beverage to the guest as per the course of order.
Observes guests and ensure their satisfaction with the food and service.
Promptly respond to guest with any additional request.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
desserts and drinks, removing courses, replenishing utensils, refilling glasses.
Prepare mixed drinks for service to your customers table.
Properly open and pour wine at the tableside.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the resort.
Must have some familiarity with basic cooking skills.
Assist buspersons with stocking and maintaing the resturant par stock levels and side station.
Kyoei Shokai Co.Ltd.
Laundry Woman/Trainee
October 2014 – October 2015
Since our establishment in 1970, Kyoei Shokai has distributed mainly measuring and cutting tools to our customers.
In step with Japan’s excellence in manufacturing, just as our founders did, we always keep in mind the importance of communication with our customers, as we strive to venture into new fields.
Time changes, people change, but the importance of communication never changes because new technologies are merely tools to make our lives more convenient. We can’t go forward without “trust”.
We cherish the relationship with our customers which is based on trust and, in order to maintain that relationship, we never forget to “act” upon our promise to satisfy them.
Duties and Responsibilities
● Clean and maintain all laundry room equipment and linens;
● Ensure efficient and proper operation of laundry equipment;
● Stand, walk and remain on feet and perform job duties throughout shift;
PERSONAL INFORMATION
Place of Birth : Cebu City
Birth Date : April 20, 1988
Age : 27
Status : Single
Religion : Roman Catholic
Citizenship : Filipino
Weight : 110 lbs
Height : 5 ft 0 inches
Educational Background
Elementary June 1995 – March 2001
School : Lilo-an Central Elementary School
Address : Poblacion, Lilo-an Cebu
Secondary June 2001 – March 2005
School : San Roque Child Development School
Address : Yati, Liloan, Cebu
College June 2008 – March 2010
Course : Practical Nursing
School : Tojong College Inc.
Address : Lapu-Lapu City
SEMINAR ATTENDED
*National Certification in Household Service NCII (Certificate
No.101**********)
Skills:
Advanced in English Communication
Advanced in English Writing
Advanced in Microsoft Office, Excel and PowerPoint
CHARACTER REFERENCES
Kai Ishiyama
Kyoei Shokai Co.Ltd. - President
Contact this candidate