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Customer Service Microsoft Office

Doha, Qatar
January 14, 2020

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Personal Details: Marsha Mars Y. Tiro

Residential Address: Flat 213, Al Amal Building, Burdubai, Dubai

Mobile number: +971*********

Email add:

Cordova Home Village

Waitress (March 2013 – 2014)

As you step in the island of Cordova, Cebu Philippines. You will find a place call home and a soothing sea breeze that touches and embraces your spirit. A perfect location for your kids and family and a reliable customer service you won’t find anywhere else.

Duties and Responsibilities

Greets guests and presents them with the menu.

Informs guests about the special items for the day and menu changes if any.

Suggest food and beverages to the guest and also try to upsell.

Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.

Obtaining revenues, issuing receipts, accepting payments, returning the change.

Performing basic cleaning tasks as needed or directed by supervisor.

Filling in for absent staff as needed

Communicate to the guest and provide assistance with their queries.

Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

Server food and beverage to the guest as per the course of order.

Observes guests and ensure their satisfaction with the food and service.

Promptly respond to guest with any additional request.

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering

desserts and drinks, removing courses, replenishing utensils, refilling glasses.

Prepare mixed drinks for service to your customers table.

Properly open and pour wine at the tableside.

Adhere to grooming and appearance standards consistently.

Understands and can communicate products and services available at the resort.

Must have some familiarity with basic cooking skills.

Assist buspersons with stocking and maintaing the resturant par stock levels and side station.

Kyoei Shokai Co.Ltd.

Laundry Woman/Trainee

October 2014 – October 2015

Since our establishment in 1970, Kyoei Shokai has distributed mainly measuring and cutting tools to our customers.

In step with Japan’s excellence in manufacturing, just as our founders did, we always keep in mind the importance of communication with our customers, as we strive to venture into new fields.

Time changes, people change, but the importance of communication never changes because new technologies are merely tools to make our lives more convenient. We can’t go forward without “trust”.

We cherish the relationship with our customers which is based on trust and, in order to maintain that relationship, we never forget to “act” upon our promise to satisfy them.

Duties and Responsibilities

● Clean and maintain all laundry room equipment and linens;

● Ensure efficient and proper operation of laundry equipment;

● Stand, walk and remain on feet and perform job duties throughout shift;


Place of Birth : Cebu City

Birth Date : April 20, 1988

Age : 27

Status : Single

Religion : Roman Catholic

Citizenship : Filipino

Weight : 110 lbs

Height : 5 ft 0 inches

Educational Background

Elementary June 1995 – March 2001

School : Lilo-an Central Elementary School

Address : Poblacion, Lilo-an Cebu

Secondary June 2001 – March 2005

School : San Roque Child Development School

Address : Yati, Liloan, Cebu

College June 2008 – March 2010

Course : Practical Nursing

School : Tojong College Inc.

Address : Lapu-Lapu City


*National Certification in Household Service NCII (Certificate



Advanced in English Communication

Advanced in English Writing

Advanced in Microsoft Office, Excel and PowerPoint


Kai Ishiyama

Kyoei Shokai Co.Ltd. - President


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