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Project Manager

Lilburn, GA
January 13, 2020

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Lilburn, GA 470-***-****


Dynamic and motivated professional with a proven record of leading infrastructure projects that impact customers. Skilled in making critical decisions that transforms business processes, improves workflow, balances work, and improve the customer’s experience. Adaptable and transformational leader with an ability to work independently, effectively communication strategies and statuses across the organization, and develop opportunities that further establish organizational goals.


PMI certification #2651709

Master of Business Administration (MBA), DeVry University, Decatur, GA

Bachelor of Arts (BA), Communications, Fort Valley University, Fort Valley, GA

Safe Agile PO/PM training

Data Foundations Nanodegree (Advanced Excel, SQL, Python, Tableau)


Strong collaboration and relationship building

Develop and write processes

Skilled communicator verbally and written

Capable of managing multiple responsibilities

Process improvement

Self-motivated, organized


Microsoft Word PowerPoint Excel Access Tableau Power BI Jira MS Visio


AT&T, Atlanta, GA 2013 - 2019

Project/Implementation Manager, 2016 – 2019

Lead business transformation/automation projects to a successful completion.

Lead project work streams across various stages of the project lifecycle

Develop and maintained productive relationship through individual contacts and group meetings

Analyze quantitative and qualitative data

Leverage project management tools effectively monitor and communicate status/progress at each stage of the project life-cycle

Effectively create and work in cross-functional, diverse team environments

Support business process owners post implementation with process iterations through project stabilization period

Collaborate in the development of and delivery of executive-level presentations

Influence key stakeholders to embrace the delivery of critical initiatives

Write process, train, and ensure the adoption.

Global Ordering Specialist, Implementation Specialist, 2013-2016

Lead voice and data network implementation projects for Fortune 500 companies.

Manage the installation of IP networks from order submittal to test and turn up.

Gathered data and developed project plan

Provided progress updates with risk analysis and project performance to external and internal customers.

Provided technical support to clients, answering questions involving moderate to complex explanations.

Collaborate with internal and external customers to resolve obstacles that may impede project success and customer’s satisfaction.

Exceed organization’s KPIs: customer experience, timeliness, and project completion

Dekalb County School District, GA 2004 – 2007, 2009 - 2013

Mathematics Teacher, English Teacher

Educated and motivated students to meet state mandated goals using best practices.

Planned and designed lessons to meet objectives, developed and delivered presentations, assessments, progress reports.

Effectively communicated goals, expectations, results, and recommendations in a timely and sensitive manner to all stakeholders.

Took on extra duties after school: coaching, tutoring, meditation trainer, train the trainer.

Pearson Education, Upper Saddle River, NJ 2007 - 2009

Publishing Sales Representative

Sold a line of textbooks, digital products, and technology solutions to higher education institutions.

Developed sales strategies to service and retain accounts.

Maintained consultative selling and high level of customer service.

Launched a series of creative sales promotions/incentives, special events, client training, and conducted market research to build customer's awareness, develop customer loyalty, retain customers, and improve and expand product offering.

Managed territory budget, maintained company vehicle, and home office.

Identified key trends and customer needs and leverages industry knowledge and applications.

Maintained an expert level of product and industry knowledge.

Consistently met sales or exceeded sales goal.

Ge Power Systems (Contractor), Marietta, GA 2003 - 2004

Associate Project Manager

Central point of contact for Oracle internal billing system (IBS).

Support change management efforts to ensure solutions is adopted by business financial reporting team

Created process flows and end user documentation.

Reconciled internal purchasing accounts and the reporting of internal purchases by internal organizations.

Collaborated with financial analysts to prepared month end reports and resolved accounting errors using Crystal Reports/Business Objects.

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