Paul T. Tran
Alliance Healthcare Services. Irvine, CA.
Desktop Support Technician 8/19 – 12/2019
Reimaging, perform Windows 7 and Windows 10 migrations and deploy phone and computers.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Perform remote dial-in connection to resolve issues
Aerospace Corp. El Segundo, CA.
Desktop Support Technician 7/18 – 8/2019
Responds immediately to all inbound service requests for support across all teams, to support, upgrade, install, troubleshoot and repair hardware and software for desktop, laptop, mobile computing devices.
Reimaging computers and perform Windows 7 and Windows 10 migrations through USMT.
PCM IT Solutions for Hyundai Motors
Senior Desktop Support Technician, Irvine, CA. 2/16 – 4/18
Provides on-site and remote support for more than 300 employees. Monitoring and resolving tickets through Service Now and ITSM software, email, and phone support.
Responds immediately to all inbound service requests for PC and Mac Infrastructure support across all teams, to support, upgrade, install and troubleshoot desktops, notebooks, printers and other hardware devices.
Manage and setup VoIP Phone system. Deploys enterprise software. Office365 and One Drive, Bit Locker, McAfee and Multifactor Authentication
Completes application installations on Window 7/10, including launching setup and configuring all the defaults and document results, followed by coordinating a QA with the application owner.
The Desktop Support resource requires the ability to operate with minimum guidance from Management. Reimaging computers and perform Windows 7 and Windows 10 migrations through Symantec Ghost, Acronis, and SCCM.
All Imaging Systems, Inc.
Senior Ultrasound Machine Technician, Irvine, CA. 3/14 – 4/15
Configured ultrasound equipment to local data servers and tracked client needs for upgrades. Data recovery was often required when technical intrusions occurred.
Tran Computer, Inc.
Business Owner, Kenner, LA – Minneapolis, MN – Westminster, CA. 1/92 – 6/14
Appeared on Star Tribune Newspaper in Small Business Section on 12/27/2004.
Installed computers and configured hardware, software, and peripherals.
Louisiana State University, College of Engineering.
B.S. in Electrical Engineering.
Orange Coast Community College
CompTIA A+ and Network+ Classes, 2015.