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Service Representative Customer

Pasig, Philippines
January 13, 2020

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John Daniel Valenzuela

Address: Unit ***, Sunny Ridge Residences, Mandaluyong,

Metro Manila, Philippines.

Contact no#: 094********


Associate Degree in Computer Science

Asian College of Science and Technology

3rd floor Elizabeth Center National Road, Putatan, Muntinlupa City. CURRENT EMPLOYMENT:

Security Operation Centre Analyst

SGS Gulf Limited – ROHQ

20/F Citibank Tower

8741 Paseo de Roxas

Makati, 1226, Philippines.

Telephone: +63-47-244-****

Fax: +63-47-244-****


- Responsible for working in a 24x7 Security Operation Centre (SOC) environment in shifts.

- Provide analysis and trending of security log data from several security devices.

- Provide Incident Response (IR) support when analysis confirms an actionable incident.

- Provide threat and vulnerability analysis services.

- Analyse and respond to unknown or previously undisclosed software and hardware vulnerabilities.

- Investigate, document, and report on information security issues and emerging trends.

- Integrate and share information with other analysts and other teams. ADHOC Project:

Role as a Security Engineer for Zscaler (Cloud Firewall):

- Management of the configuration policy for Zscaler.

- Point of contact for Global migration, deployment and configuration.

- Point of contact for client to vendor activities. EXPERIENCE:

IT Service Desk

SGS Gulf Limited – ROHQ (Sept

2012 to Dec 2017)

8741 Paseo de Roxas

Makati, 1226, Philippines.

Telephone: +63-47-244-****

Fax: +63-47-244-****

Level 2 Technical Support


Sitel Philippines (July 2011 to July 2012)

12th Floor, Robinsons Cybergate Plaza

EDSA cor. Pioneer St.,

Mandaluyong City, Philippines 1550

Tel #: +63 2 860 0000

Level 2 Technical Support


WeServ Systems International, Inc.

(Sept 2009 up to July 2011)

11/F Net Square Building

Third Avenue Corner 28th Street

Crescent Park West,

Bonifacio Global City

Taguig City, 1634

Metro Manila, Philippines

Technical Support Representative

Telus International Philippines (July

2008 up to Aug 2009)

5th Level - Market! Market!

Bonifacio Global City, Taguig City

1634 Philippines

Tel #: (63-02-638-****

Customer Service Representative

PeopleSupport, Inc. (January 2008 to

June 2008)

PeopleSupport Center

Ayala Avenue Corner Senator Gil Puyat


Makati City, Philippines

Tel #: 885-8000

Customer Service Representative

Advance contact solution (March 2007 to

December 2007)

Ayala, Allied Bank Building, Ayala

Avenue, Legaspi Village, Makati City

Tel #: 8845200


Certified: Zscaler Cloud administrator (ZCCA-IA) Registration number – F9EBC432-6D86-4C0E-9BF7-B5F4E9037F6F

Certified: CompTIA Cysa+ CE Registration number - F97J20QGS3141X3L Certified: Information Technology Infrastructure Library (ITILv3) Registration number - 5227444.2034461

REFERENCE: Available upon request

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