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Customer Service Care

Location:
Cape Town, Western Cape, South Africa
Posted:
January 13, 2020

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Resume:

PERSONAL PROFILE

Surname : Adams

First Name : Dillon

Physical Address : Buh Rein Estate

Kraaifontein

Telephone Number : 021-***-****

Cellphone Number : 079-***-****

Email address : adbag7@r.postjobfree.com

Date of Birth : 17 August 1995

Gender : Male

Marital Status : Single

Dependents : None

Nationality : South African Citizen

Home Language : English

Other Language(s) : Afrikaans

Driver’s License : Code 08

Criminal Records : None

ACADEMIC BACKGROUND

High School : Huguenot High School Wellington

Highest Grade Passed : Grade 12 / Matric

Subjects : English Home Language

Afrikaans First Additional Language

Mathematics

Accounting

Business Studies

Computer Applications Technology

Life Orientation

TERTIARY EDUCATION

University : Cape Peninsula University of Technology

Course : NHC: Accounting

Year of Study : 2nd Year

Subjects : Financial Accounting 2

: Cost Accounting 2

: Auditing 1

: Commercial Law 2

: Taxation 1

COMPUTER LITERACY

HARVARD GRAPHICS

INTERNET

MS EXCEL

MS POWERPOINT

MS WORD

MS OUTLOOK

MS Exchange

MS Active Directory

WINDOWS 2000-2010

CAREER SYNOPSIS

Name of company: SAPS (Wellington) – (Feb 2014 – May 2014)

Position held: Admin Clerk

Main Job Functions: -Information Gathering, Data Integrity/MPIS

-General filing duties

-Opening files

-Retrieving files

-Financial duties – Allowances (night shift, public

holiday, Sunday and overtime)

-Spread sheets for Budget and Debtors

Name of company: iiNet (Merchants) – (Jan 2017-Oct 2017)

Position held: Customer Service Representative (Support)

Main Job Functions: -Internet Support/IT Agent

-Customer care relations

-Logging Calls

-Devices configuration

-Internet malfunction Troubleshooting

-Internet fault logging with respective teams

-Billing Queries & Disputes

-General Administration

Name of company: Amazon (Oct 2017 – Dec 2018)

Position held: Digital Customer service associate

Main Job Functions: -Digital Support & Assistance

-Customer Care Relations

-Product and application Troubleshooting

- Product/Application installations

-Product Malfunctions & Replacements

-Technical remote troubleshooting (Outlook,

Excel, Citrix)

References

Name: Mrs. SC Pietersen (Supervisor)

Contact no: 021-***-**** / 8648482

079-***-****

Reference: SAPS (Wellington)

Name: Ms.T Davis-Cupido (Manager)

Contact no: 072-***-****

Reference: iiNet (Merchants)

Name: Mr. N Jack (Manager)

Contact no: 079-***-****

Reference: Amazon

Curriculum Vitae Of Dillon Adams



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