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Medical Billing Manager

Spokane, WA
January 15, 2020

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Supervisor of Medical Billing & Coding

Spokane, Washington 509-***-****

Professional Summary

High-energy Supervisor, successful in building and motivating dynamic teams. Able to cultivate a company culture in which staff members feel comfortable voicing questions and concerns. Contributing new ideas that drive company growth while minimizing billing errors.


Exceptional interpersonal skills in written and verbal communication

Experienced medical transcriptionist with high accuracy rate.

Specializes in reduction and controlling errors in medical billing

Approachable and team orientated management style

Active leader of teams, building them to be nothing but successful

Cultivate stable working relationships within teams and other departments and agencies

Skilled at staff training/development- from writing training material to department educator

Proficient in Human Resources issues such as Conflict Resolution, Payroll, and Employee scheduling

Deadline-oriented who thrives under high pressure situations

Identifying best practices and write standard operating practices within the department needs

Knowledgeable of Insurances including Medicare and HMO programs, medical terminology, and quality assurance resulting in high accuracy rates in billing

Demonstrated proficiencies in Database management and Records Management

Work History

Ministry Brand's / Site Organic (Risk Analyst)

06/2016 to 08/2017; Spokane, WA

Tracked and analyzed data collected daily; maintained merchant processing statistics and losses. Reviewed various notifications and escalations to identify fraud trends and patterns. Conducted investigations into concerning activity, and thoroughly documented findings and conclusions. Performed detailed analysis to identify and report on merchant accounts that might incur losses and provided recommendations on ways to rectify these accounts.

Cerner Corporation (Application Consultant)

Yavapai Regional Medical Center

05/2015 to 09/2015; Prescott, AZ

Managed the impact of technology applications to optimize the revenue cycle and clinical work processes. Resolved customer concerns raised during installation, operation, maintenance, or product application, along with compatibility matters.

Yavapai Regional Medical Center (Patient Access Q.A Analyst & Educator)

10/2011 to 05/2015; Prescott, AZ

Reduced and controlled errors in hospital billing by creating and implementing a department exstensive education program to minimize registration errors producing a higher rate of paid claims. Developed metrics and measured success to further penetrate the marketplace. Analyzed critical aspects of the business to evaluate the factors driving results and summarized results into presentations. Expanded cross-functional organizational capacity by collaborating with the Emergency & Infusion Therapy departments regarding patient satisfaction. Reviewed and corrected all failed claims for two hospitals while tracking and documenting any errors to incorporate into department education program.

A & E Reprographics (Plan Room Manager)

06/2010 to 10/2011; Prescott, AZ

Completely updated and redesigned user experience for the Plan Room on the company's website. Maximized user flow in the Plan Room, which increased completed purchases. Communicated neutrally, empathically and comfortably with team members, clients, and customers. Promptly responded to inquiries and requests from prospective customers

Yavapai County (Records Management Supervisor)

11/2007 to 11/2010; Prescott, AZ

Cultivated close working relationships with other municipalities and governmental agencies to achieve electronic records management protocols and guidelines. Supervised and coached up to 12 staff members daily. Reduced and controlled department expenses by working with microfilm and software suppliers.

Capital Title Agency (Assistant Escrow Officer)

02/2005 to 11/2007; Prescott, AZ

Originated, reviewed, processed, closed and administered customer Escrow transactions. Developed and maintained relationships with local real estate agents. Maintained strict confidentiality of bank records and client information Facilitated successful Escrow audits through sound and thorough documentation.

Liquor land Australia (Store Manager)

09/1994 to 10/2004; Multiple locations within Sydney, Australia

Conducted store inventories once per quarter. Hired, trained and evaluated personnel in sales and marketing. Increased profits through effective sales training and troubleshooting profit loss areas. Completed profit and loss performance reports. Reordered inventory when it dropped below predetermined levels. Interviewed job candidates and made staffing decisions.

Education, Certificates & Memberships

Certified Professional Coder (CPC®);November 2019

- AAPC (American Academy of Professional Coders)

Medical Office Billing and Coding Specialist Certification; 2019

-Spokane Community College

Peace Studies Certificate; 2019

-Spokane Community College

Fraud Examination and Computer & Internet Fraud Certification; 2017

-Online study with ACFE

Certification: Principles of Supervision & Electronic Records Management; 2008

Associate of Applied Science: Emergency Medical Technician; 2004

-Yavapai College - Prescott, AZ

Associate of Arts: Human Resources & Workplace Communication; 1998

- South Western Sydney Institute - Sydney, Australia

Train the Trainer & Successful Self-Management Certificate; 1997

-Center for Retail & Wholesale Training - Sydney, Australia

Member of American Academy of Professional Coders (AAPC)

American Medical Billing Association (AMBA)

Association of Certified Fraud Examiners (ACFE)

Volunteer Work

Yavapai County Victim Services (Volunteer Advocate)

Prescott, AZ; 2011 -2012

Volunteer advocate once a week for initial appearances, providing victims of crime with support and resources while educating them about their rights and providing input on their behalf to the courts.

Academic Honors

Vice President’s Honor Roll; Winter Quarter 2019

-Spokane Community College

Vice President’s Honor Roll; Spring, Summer & Fall Quarters 2018

-Spokane Community College

Induction into Phi Theta Kappa Honor Society; December 2010

- Phi Theta Kappa

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