*** *. **** **. ******** Cebu City
Cebu Philippines 6000
To acquire a challenging position in an environment where I can best utilize my skills and experience and effectively meet company standards.
Southwestern University – Bachelor of Science in Pharmacy
2009 – 2011
Cebu Institute of Technology University
2005 – 2009
Pardo Elementary School
2001 – 2005
East Visayan Academy
1999 – 2001
Stream Global Services
Customer Service Professional II (July 2012 2014)
Provides assistance to customers who has discount agreement with our Telco client, validates the proof document they submit and add the discount to their account.
Convergys Philippines Inc.
Subject Matter Expert (July 2014 September 2015)
Guides the agent with the correct process, deliver program updates to the team, acts as a Team Leader assistant and trained as a leader.
Quality Evaluator (October 2015 Present)
Develop evaluation programs, randomly monitors the calls, chats and emails of the agents sent to the customer on a daily basis, do side by side evaluation to observe real time strengths and AFIs of the agent, facilitate client calibration with the operations team, handles Ops Validation and assess applicants. Lastly, do QA Talk and ZTP Talk for new hire agents.
Convergys Leaders as Coaches – Convergys (2015)
Loyalty Awardee & Cultural Awardee – Cebu Institute of Technology (2009) Leadership Awardee – Southwestern University (2010)
Site Champion for Quarter 1 and 2 – Stream Global Services (2013)
Second to be promoted as a Customer Support Professional II (Sprint) Stream Global Services (2013)