Renzie Toledano-Panis

+639*********

*** *. **** **. ******** Cebu City

Cebu Philippines 6000

** ***** ***

CAREER OBJECTIVE:

To acquire a challenging position in an environment where I can best utilize my skills and experience and effectively meet company standards.

ACADEMIC BACKGROUND:

TERTIARY EDUCATION

Southwestern University – Bachelor of Science in Pharmacy

2009 – 2011

SECONDARY EDUCATION

Cebu Institute of Technology University

2005 – 2009

PRIMARY EDUCATION

Pardo Elementary School

2001 – 2005

East Visayan Academy

1999 – 2001

EMPLOYMENT BACKGROUND:

Stream Global Services

Customer Service Professional II (July 2012 2014)

Provides assistance to customers who has discount agreement with our Telco client, validates the proof document they submit and add the discount to their account.

Convergys Philippines Inc.

Subject Matter Expert (July 2014 September 2015)

Guides the agent with the correct process, deliver program updates to the team, acts as a Team Leader assistant and trained as a leader.

Concentrix

Quality Evaluator (October 2015 Present)

Develop evaluation programs, randomly monitors the calls, chats and emails of the agents sent to the customer on a daily basis, do side by side evaluation to observe real time strengths and AFIs of the agent, facilitate client calibration with the operations team, handles Ops Validation and assess applicants. Lastly, do QA Talk and ZTP Talk for new hire agents.

TRAININGS ATTENDED:

Convergys Leaders as Coaches – Convergys (2015)

ACHIEVEMENTS:

Loyalty Awardee & Cultural Awardee – Cebu Institute of Technology (2009) Leadership Awardee – Southwestern University (2010)

Site Champion for Quarter 1 and 2 – Stream Global Services (2013)

Second to be promoted as a Customer Support Professional II (Sprint) Stream Global Services (2013)

CHARACTER REFERENCES:

Syrelle Aguilling

HR Generalist

092*-*******

Franco Baladad

Quality Supervisor

094*-*******

Lea Virtudez

Registered Pharmacist

093*-*******

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