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Case Manager

Portland, OR
January 14, 2020

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University of Oregon, Eugene, Oregon June 2019

BS: General Social Science,

Concentration: Applied Economics and Business Management Minor: East Asian Studies


Case Manager, Genentech; Portland, Oregon September 2019 - Present

• Conducted thorough benefits investigations to ensure accurate product coverages for patients and doctor’s office

• Provided reimbursement support by facilitating referrals to alternative financial assistance programs for patients

• Established relationships with stakeholders by navigating them through our reimbursement and appeal process

Office Coordinator, Giantsource; Bend, Oregon June 2019 - September 2019

• Performed manual quality assurance testing of pre production code as part of the agile process

• Utilize basic knowledge of productivity tools such as Slack, Jira and Github

• Received intro level training on basic HTML editing / Rich Text editing

Executive Assistant, Giantsource; Bend, Oregon June 2018- June 2019

• Working with basic office and web software (ex. Excel, Word, Drive, Photoshop, Dropbox Wix etc.)

• Experience scheduling complex travel arrangements including multi-leg domestic and international travel

• reported bugs to development team using browser developer tool

Summer Intern, Quiltster; San Diego, California May 2017- June 2018

• Maintained database by entering new and updated customer, product and account information

• Introduction to Social Media Community Management for interacting with Quiltster customers

• Introduction to Agile Software Development life cycle and Quality Assurance processes


Alpha Phi Omega: Service Fraternity, Member, San Diego, California August 2015 - May 2017

Tutor, San Diego Refugee Tutoring, San Diego, California January 2016 - March 2016

• Tutored refugee children by helping them read, write and develop their interpersonal skills

Student Volunteer, Sports Business Initiative, San Diego, California March 2016

Foster Care Assistant Coordinator, Love Without Boundaries, Edmond, Oklahoma August 2014 - June 2015

• Provided case management for children in foster care program located in Qiandongnan, China

• Facilitated in increasing cultural sensitivity and awareness for professionals based in the U.S.

SKILLS • Interpersonal skills • Familiar with Agile Development • Slack/Jira/Browser Developer Tools • Self Starter

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