Process Associate

PROFESSIONAL SNAPSTOT

Motivated Process Associate in BPO industry with for 1+ years of experience.

Aiming to use my dynamic communication and interpersonal skills to achieve the organizational goals.

WORK EXPERIENCE

Process Associate I GENPACT I Hyderabad I 30 November 2018 till 14th January 2020

Key Responsibilities:

Served as the first point of contact for the customers.

Assisted the customers with their queries, both over phone and email.

Maintain knowledge on all technical information to handle issues.

Effectively managing the issues and complaints of the customers with timely resolutions.

Manage everyday work activities and informed supervisor appropriately.

Consistently created more effective ways to communicate and resolve the issues of customers.

Responsible for Quality check of the work completed and ensuring it is completed within the stipulated time.

Worked proactively with the all the team members to find out the issues and giving the probable resolutions.

Ensure and maintain effective professional relationships with staff.

Coordinate with team members and ensure achievement of all team objectives and goals.

STRENGTH

●Expert in listening and resolving problems.

●Familiar in dealing with the customers with different types of circumstances.

●Ability to work accurately and pay attention to details.

●Capable of grasping new concepts quickly.

●Accurate and precise in all projects and assignments.

●Analytical and problem solver.

INTERPERSONAL SKILLS

●Effective Communication Skills.

●Excellent Interpersonal Skills.

●Honest and hardworking.

●Considerate and consistent.

EDUCATION

B.Sc. (MCZ) from St. Anns’s Women’s Degree College – 2010.

M.Sc. (Organic Chemistry) from St. Anns’s Women’s Degree College – 2012.

MS (Information Technology) from VIT – 2017.

PERSONAL MINUTIA

Name: Madhumanti Das.

Gender: Female.

DOB: September 20, 1989

Marital Status: Single.

Nationality: Indian.

Language Proficiency: English, Hindi & Telugu.

Address: #306, Parkview Apartment, Huda Trade Centre, Serilingampally, Hyderabad – 500019.

Declaration:

All the details furnished above are true and correct to the best of my knowledge and are ready to provide testimonials as and when required.

Thanking You

Madhumanti Das

Date:

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